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> Use this file to discover available pages before exploring further.
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# A complete guide: Customize your return page

## Overview 

With Synctrack Returns, merchants can customize the return portal to fit the brand styles, which will help enhance the post-purchasing journey for shoppers in one place. In this article, we will know how to each step to customize a return page successfully:
1. [Step 1: Navigate to Return Page > Click the “Customize” button.](#3-step-1-navigate-to-return-page-click-the-customize-button)
2. [Step 2: Select the order lookup method](#3-step-2-select-the-order-lookup-method)
3. [Step 3: Set up return portal default language ](#3-step-3-set-up-return-portal-default-language)
4. [Step 4: Add the theme and styles](#3-step-4-add-the-theme-and-styles)
5. [Step 5: Add the link to the portal](#3-step-5-add-the-link-to-the-portal)
6. [Step 6: Add the multiple language for the portal](#3-step-6-add-the-multiple-language-for-the-portal)
7. [Step 7: Customize the rest of the return page ](#3-step-7-customize-the-rest-of-the-return-page)

## A complete guide to customize return page 
### Step 1: Navigate to Return Page > Click the “Customize” button.
 

![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_d8eipy.png)

| The user interface of Return page customization: On the left is the customized configuration with three options: Link, Theme & Styles, Text, and the preview configuration on the right.


![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_1ez7923.png)

### Step 2: Select the order lookup method

| Feature | Shopify Customer accounts | Email or Phone + Order Number | Email + Email Verification Code |
| ---- |
| Sign-in experience | Customers can sign in using the following options:A one-time six-digit verification code that's sent to their email address [__Sign in with Shop__](https://help.shopify.com/en/manual/customers/customer-accounts/new-customer-accounts/manage#shop), which is turned on automatically for stores using Shop Pay, or for stores on the Shopify, Advanced, or Retail plans. | Customers can sign in using the following ways:An email or phone (optional)Order Number ID | Customers can sign in using the following ways:A one-time six-digit verification code that's sent to their email address |
| Main benefit | Customers can view all orders and submit return request easily without logging in again if they have already signed in store. | Customers can view a specific order they need to submit return requests by requesting an order ID to search for. | Customers can view all orders and submit return request easily with only email submitted when purchasing. |
| View all order history | ✔ | ✘ | ✔ |
| Supports [__B2B__](https://help.shopify.com/en/manual/b2b) | ✔ | ✘ | ✘ |
| Supports [__social sign-in__](https://help.shopify.com/en/manual/customers/customer-accounts/new-customer-accounts/manage#social) using Google and Facebook | ✔ | ✘ | ✘ |
| Drawbacks | Can not find a specific orders | Need to have an detailed order ID to search | Need to log in again even when customers have signed in store. |


| Important tips: With Shopify Customer Accounts, you can enhance your customer returning experience much more friendly and reduce the time to log in to submit a request. [Learn more how Shopify customer account work.](https://help.omegatheme.com/en/article/login-with-shopify-customer-account-2wwb19/#2-overview)


### Step 3: Set up return portal default language 

1. Access to Language settings -> Click "Change default"
2. Select the langugage you want to change -> Click "Update"


![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_1vdmz4b.png)

| Important to know: Whenever you change the default language, the content will be automatically update with the new default language.


### Step 4: Add the theme and styles

1. **Customize your background, logo, favicon, marketing assets, font & style or even CSS**

2. Theme & Styles
* On the left bar > Choose **Theme & Styles**
* Click on **Background or Logo** to upload your image (Image size should be under 2 MB)
* The format should be JPG, PNG, or GIF.
* Our recommended dimension for the Background image is** 1400 x 900 px** and for the Logo image is **600 x 96 px**.
* If you are satisfied with the image, click **“Save”**. The image will be seen on the right of the screen in the Preview tab.

3. On your return page, you can promote up to 3 marketing assets. Here’s what you need to keep in mind while adding marketing assets:
* Image size should be under 2 MB, and the format can be JPG, PNG, or GIF. The recommended dimension is **600 x 600px**.
* If you are satisfied with the image, click **“Save”.** The image will be seen on the right of the screen in the Preview tab. Please note that it will also be live on your return page.
* You can also add a **destination URL** for each marketing asset to redirect your store visitors to the correct product page.


![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_189vtoj.png)

| If you need any help regarding customization CSS for your return page, contact our chat support team now via live chat or email support@omegatheme.com.

 
4. Change styles
* Change font and style that you want.
* Click “Save” on the top right of the screen to save your changes.
* Check the live preview to view how your return page will turn out.


![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_z1pn6p.png)

### Step 5: Add the link to the portal
1. **Add the footer**
The footer comprises 2 sections:
* **Contact**: If you have social pages on **Facebook, Twitter, and Instagram,etc** you can connect them by adding their respective URLs
* **Page links**: If you have **Contact Us, Terms page, and Privacy** that you want your store visitors to go through, add their respective URLs in the given fields


![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_of1mtq.png)

2. **Add the policy link**
You can link to your store’s full policy by adding the custom URL.


![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_j6kqr4.png)
### Step 6: Add the multiple language for the portal
* Firstly, you need to add more languages outside of the return page customization
* Click the list of language and click "Manage portal languages"

![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_1uavxm5.png)

| You can add language and edit content mannually on the Language and translation tab in return page.


![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_cad5du.png)

| Once you set everything, your return order login page is done, save it and preview by clicking "Eye" icon.


### Step 7: Customize the rest of the return page 

#### a. Order history page

![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_aqbckv.png)

#### b. Items selection page


![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_94k2gc.png)

#### c. Return reason page


![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_11u0463.png)

#### d. Recommened exchange pop up page


![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_168y0ey.png)

#### e. Resolution page


![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_1iret1h.png)


#### f. Exchange page


![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_du8w61.png)

#### g. Review request page

![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_fazzi8.png)

#### g. Review request page

![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_1jm0lsw.png)


#### i. Return list page

![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_1bux796.png)

#### h. Request tracking page


![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_1lh78dv.png)

#### j. Stepper actions


![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_4re6f.png)

## Who can use the feature?

### Available on Starter plan