> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.omegatheme.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# A complete guide: General Settings

## Overview

**Settings > General settings** is the first tab of the Settings page. It holds the settings that apply to the whole app rather than to one protection: the language of the Blockify admin, the email reports about fraud orders, and your **Admin's access URL**, the link that always lets you into your own store. The master switch that turns Blockify on or off sits on **Home**; this guide covers it first so you know where to look.

## What you'll learn

* [Activate Blockify](#2-activate-blockify)
* [Admin language](#2-admin-language)
* [Notifications](#2-notifications)
* [Admin's access URL](#2-admins-access-url)
* [Settings reference](#2-settings-reference)
* [Who can use this feature?](#2-who-can-use-this-feature)

## Activate Blockify

The switch that starts or pauses the whole app is the **Blockify app status** row on **Home**, next to the app embed row.

* Click **Activate Blockify** to turn it on. The badge shows **On** and all your rules and protections run.
* Click **Deactivate Blockify** to pause it. Blockify asks **Deactivate Blockify?** and warns that your storefront stops being protected; existing rules stay saved but none of them run until you activate Blockify again. Use this when you troubleshoot your store and want to rule out the app.

![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/activate-blockify-and-the-app-_1czg7ih.png)

The app embed in your theme is a separate switch. See [Activate Blockify and the app embed](https://help.omegatheme.com/en/article/activate-blockify-and-the-app-embed-1fpxtye/) for both.

## Admin language

**Admin language** changes the language of the Blockify admin for everyone who opens the app on this store. It has no effect on your storefront, your blocking page or your customers.

Step 1: Go to **Settings > General settings**.

![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/20250908-111231_1jhie2o.png)

Step 2: Open the **Admin language** dropdown and pick a language. The interface switches immediately; there is no **Save** button and no page refresh.

![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/20250908-111712_3he57w.png)

Blockify supports these admin languages:

* English (default)
* Hindi
* Portuguese
* Spanish
* French
* Italian
* Chinese (Simplified)

| Tip: The blocking page your visitors see is written in **Settings > Blocking template** and is not translated by this setting.

## Notifications

The **Notifications** card controls the emails Blockify sends about orders checked by **Fraud Filters**: a **daily summary** of medium- and high-risk orders, sent at a time you choose, and **instant alerts** the moment Fraud Filters cancels or flags an order. Both go to the same list of up to five addresses.

### Set up the daily fraud order email

Step 1: Open **Settings > General settings** and scroll to the **Notifications** card.

Step 2: Tick **Receive daily emails about fraud orders, including medium-risk and high-risk orders.**

Step 3: Choose when the email should arrive.

| Field | What it does | Default |
|---|---|---|
| **Timezone** | The timezone used to schedule the daily report. | **UTC+00:00** |
| **Send at** | The time of day the report is sent, in that timezone. | **12:00** |

For example, **Timezone** set to **UTC+07:00** and **Send at** set to **08:00** delivers the report at 8:00 AM Indochina time every day.

Step 4: Under **Email address**, enter up to 5 addresses separated by commas. A sixth shows **Limit exceeded. You can only enter up to 5 emails**; a duplicate shows **Email already exists**.

Step 5: Click **Save**.

![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_b5wrst.png)

![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/configure-fraud-order-email-no_xna0a0.png)

### Turn on Fraud Filter alerts

Step 1: Make sure **Fraud Filters** is turned on and at least one tier in **Risk-based actions** has **Cancel order automatically** or **Flag order** selected. While Fraud Filters is off (or your plan does not include it), the option is greyed out and the card shows **Want instant alerts? Enable Fraud Filter to get notified immediately.** with a **Learn more** link.

Step 2: In the same **Notifications** card, tick **Receive instant email alerts when a fraud order is detected by Fraud Filter** under **Fraud Filter alerts**.

Step 3: Click **Save**. Alerts go to the same **Email address** list as the daily report.

| Tip: **Notify store owner** inside each **Risk-based actions** tier controls the same alert per tier. Turn it on for the tier you want to hear about — see [Configure risk-based actions for fraud orders](https://help.omegatheme.com/en/article/configure-risk-based-actions-for-fraud-orders-f6ntu0/).

### What each email contains

| Email | When it is sent | What it contains |
|---|---|---|
| Daily fraud order email | Once a day at **Send at** in your **Timezone**. Nothing is sent on days with no medium- or high-risk orders. | The medium-risk and high-risk orders found in the last day. |
| Fraud Filter alert | Immediately, each time a Risk-based action cancels or flags an order. You never get an alert for a low-risk order. | The order that was cancelled or flagged and the action taken. |

* The two emails are independent; changing **Timezone** or **Send at** applies from the next report.
* Neither email changes an order. What happens to it is decided by your **Risk-based actions** settings.

## Admin's access URL

**Admin's access URL** is a private link to your storefront. Visits through this link are never blocked, whatever rules and protections are on, so you can always check your store even if you blocked your own country or IP address. The card shows the link partly hidden with three buttons next to it:

| Button | What it does |
| ---- |
| **Show** / **Hide** | Shows the full URL or hides it again |
| **Copy** | Copies the URL to your clipboard; a short **Copied** message confirms it |
| **Refresh** | Creates a new link. The old one stops working immediately |

![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_wlo7rq.png)

| Important: Please don't disclose the link. Anyone who has it gets past every Blockify rule on your store. If you think it has been shared, click **Refresh** and store the new link in a password manager.

Also see [How can I access my store if I have blocked my own country?](https://help.omegatheme.com/en/article/how-can-i-access-my-store-if-i-have-blocked-my-own-country-ae313d37-1ibz4bf/).

## Settings reference

| Setting | Where | What it controls | Applies to |
| ---- |
| **Blockify app status** | **Home** | Turns every rule and protection on or off at once | Storefront, checkout, orders |
| **Admin language** | **Settings > General settings** | Language of the Blockify admin | Admin only |
| **Notifications** | **Settings > General settings** | Daily fraud order report and instant Fraud Filter alerts, up to 5 addresses | Emails to your team |
| **Admin's access URL** | **Settings > General settings** | A storefront link that is never blocked | You and your staff |

## Who can use this feature?

Available on all plans, including the daily fraud order email. **Fraud Filter alerts** are available on the **Enterprise** plan and above and require **Fraud Filters** to be on.

## FAQs

1. **Does changing the admin language translate my blocking page?**

No. **Admin language** only changes the Blockify admin. The text on the blocking page is whatever you wrote in **Settings > Blocking template**.

2. **Why can I not tick Fraud Filter alerts?**

The option is greyed out until **Fraud Filters** is turned on and your store is on the Enterprise plan or above. Open **Fraud Filters**, turn it on, then come back to **Settings > General settings**.

3. **I ticked the daily email but never receive it. Why?**

Check that an address is saved under **Email address**, that the message is not in spam, and that your store had medium- or high-risk orders that day.

4. **Can my staff use the Admin's access URL too?**

Yes, as long as you share it privately. Every visit through the link is allowed, so treat it like a password and click **Refresh** if someone who had it leaves your team.

5. **I clicked Refresh by mistake. Can I get the old link back?**

No. **Refresh** replaces the link permanently; copy the new one and update any place you saved the old link.

6. **I deactivated Blockify on Home. Do I have to set everything up again?**

No. Rules, protections and settings stay saved. Click **Activate Blockify** and they run again as before.