> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://help.omegatheme.com/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # A complete guide: Multi-store connection ## Overview Multi-Store lets Enterprise merchants connect and manage several Shopify stores from one Synctrack Returns account. A main store connects sub-stores with a connection key, then views and handles return requests and analytics across every connected store — all from the app, no support request needed. ## What you'll learn * [How to open the Multi-store tab?](#2-how-to-open-the-multi-store-tab) * [How to connect a sub-store?](#2-how-to-connect-a-sub-store) * [How to buy more store slots?](#2-how-to-buy-more-store-slots) * [How to reduce store slots?](#2-how-to-reduce-store-slots) * [How to view returns across all stores?](#2-how-to-view-returns-across-all-stores) * [Who can use this feature?](#2-who-can-use-this-feature) ## How to open the Multi-store tab? Step 1: Go to **Settings > Integration**. Step 2: Open the **Multi-store** tab (alongside **Apps**, **Webhooks**, and **Open API credential**). ![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/imgv30212g3bf35f8c-f95e-4112-9_1vl4jks.jpg) On this tab the main store sees an **Integrated stores** table (each store's domain and status — Main store, Sub-store, or Pending) and a **Connection key** with **Copy**, **Refresh**, and **Delete** actions. | Important: On plans below Enterprise the tab is locked — the connection key is blurred and actions are disabled. An "Available on Enterprise" banner with an **Upgrade** button is shown instead. ## How to connect a sub-store? You can connect from either store. **From the main store:** Step 1: On the **Multi-store** tab, click **Add connection** and enter the sub-store's Shopify URL (for example `child-store.myshopify.com`). This creates a pending connection. Step 2: Open Synctrack Returns on the sub-store — a popup asks for the **Connection key**. Enter the key from the main store to finish connecting. ![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/imgv30212gaca4adb1-9efb-4841-8_1mgjday.jpg) **From the sub-store:** Step 1: On the sub-store, click **Connect to main store**. Step 2: Paste the **Connection key** from the main store. The key is validated and the stores connect instantly. ![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/imgv30212g5a9ff3fc-fea9-4268-8_hucxd1.jpg) | Tip: The sub-store must have Synctrack Returns installed before it can connect, and each sub-store can be linked to only one main store at a time. ## How to buy more store slots? Enterprise includes 1 store (your main store). To connect any sub-store, you add slots. Step 1: Add another store — a charge popup appears. Step 2: Use the slider to pick your **target store count** (up to 50). The add-on is (store count − 1) × $99/month, added to your plan price. Step 3: Confirm, then **approve the charge on Shopify**. Your slot count updates and you return to the Integration tab. ![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/imgv30212g8cf2be2a-fd6f-4013-b_u6o48z.jpg) | Important: Discounts apply only to your plan price, never to the $99 slot price. Buying slots does not change your return quota. ## How to reduce store slots? If you have slots you no longer need, lower your slot count to save cost. Step 1: On the slot slider, drag **down** to your new target count. The popup shows the new price and your monthly savings. Step 2: Click **Reduce slots** and **approve the new charge on Shopify**. ![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/imgv30212gd550df0d-f91b-47a9-b_ebspnx.jpg) | Tip: You can't go below 1 slot (the Enterprise default — your main store) or below the number of stores you currently have connected. To go lower, disconnect a store first. ## How to view returns across all stores? Step 1: Open **Management** to see return requests from all connected stores. Requests from a sub-store show a store badge. Step 2: Use the store filter (multi-select) to narrow to specific stores. Step 3: Open **Analytics** and use the same store filter to include other stores in your reports and metrics. ![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/8560b4a5-6a75-42f1-8929-c5c7f1_6v7kse.jpeg) | Important: Actions such as refund, label creation, exchange, and comments always run on the request's original store. If a sub-store loses its connection, its actions are blocked until you reconnect it. ## Who can use this feature? Available on the **Enterprise** plan. Enterprise includes 1 store (your main store); each additional store from the 2nd onward is an add-on of $99/store/month. ## FAQs 1. **How do I disconnect a sub-store?** On the **Multi-store** tab, click **Remove** next to the store (works for Pending and Connected stores). The store returns to the free Starter plan and its data is kept; your maximum slot count stays the same. 2. **What happens to a sub-store when it is disconnected, or when the main store leaves Enterprise?** A disconnected sub-store returns to the Starter plan with the default Starter quota (no data is lost). If the main store downgrades from Enterprise, the whole group is dissolved: all sub-stores are disconnected and return to Starter, and the connection key is removed. 3. **Does buying more slots increase my quota?** No. Slots only change how many stores you can connect. All connected stores share one quota: usage is the total return requests across the group for the month, and the limit comes from the main store. Over-quota warning emails go to the main store only. 4. **Can a sub-store change its own plan?** No. While connected, a sub-store's plan is managed by the main store and its plan/charge buttons are disabled. 5. **How many stores can I connect?** Up to 50 stores in total, including the main store.