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# A complete guide: Return Shipment Tracking

## Overview

With Synctrack Returns’ **Returns tracking** feature you can have complete visibility over your return shipments’ tracking statuses, so you can proactively answer customers’ WISMR (Where is my return?) queries and notify them of exception events on the carrier side.

Bringing the tracking visibility for both your inbound and outbound shipments together in one place. You can auto-synchronize your return shipments to Synctrack Tracking’s shipment dashboard to better manage them and correspondingly assess the carrier’s performance.

## What'll you learn
In this article, we will discuss:
* [How to enable returns tracking](#2-how-to-enable-returns-tracking)
* [How to track Returns status](#2-how-to-track-return-status)

## How to enable returns tracking?
### **Step 1:** **Go to Return Tracking tab > Enable Tracking**

![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_5dz1l3.png)
### **Step 2:** **Check current status**

| Once this module is activated, the status will be switch from "Inactive" to "Active",  you can view the status of your return shipments on the corresponding RMA detail page under Return shipments section

| Save manual time: once return shipment tracking is on, you can drive automations off the tracked label status — set up **Auto-mark as received** and **Auto-issue a refund** rules that trigger when a return is *Shipped* or *Delivered*, instead of checking and updating each request by hand. See [A complete guide: Automation Return Rules](https://help.omegatheme.com/en/article/a-complete-guide-automation-return-rules-1svb78v/#2-how-to-enable-the-auto-mark-return-items-as-received).

## How to track return status?

Returns tracking supports tracking of your return shipments on both return request and return label levels.

| Status type | **Status level** | **Definition** |
| ---- |
| Return shipping statuses | Return request | Return shipping statuses indicate each stage of a return being sent back by the shopper, from the return label being created to the item being received by the warehouse. |
| Return shipment statuses | Return label | Returns Shipment Statuses indicate the logistics of a return item. It starts when the carrier scans the package and ends when the carrier delivers the package to the end customer. |

### A. **Return shipping statuses **

| **Status** | **Definition** | **User experience** |
| ---- |
| No prepaid label | This status indicates that the RMA is approved but the return label has not been generated yet. | ![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_kpc1oy.png) |
| Pre-shipment | This status indicates that the return label has been created or the shopper has uploaded the tracking number but the carrier still needs to scan the label on the return package. | ![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_14o8et4.png) |
| Shipped | This status indicates that the status of a return shipment has been updated to in transit. | ![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_70ljmz.png) |
| Delivered | This status indicates that the status of return shipments has been updated to delivered. | ![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_an9810.png) |
| Received | This status indicates that the returned item has been marked as received. | ![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_khjhp2.png) |

### B. Return shipment statuses 

| **Status** | **Definition** |
| ---- |
| Info Received | The carrier has received a request from the shipper and is about to pick up the shipment. |
| In transit | The carrier has accepted the request or picked up the shipment from the shipper. The shipment is on the way. |
| Out for delivery | The carrier is about to deliver the shipment. |
| Available for pickup | The package has arrived at a pickup point near you and is available for pickup. |
| Failed attempt | The carrier attempted to deliver the shipment but failed. The carrier usually leaves a notice and will try to deliver again. |
| Exception | The shipment met with an exception event like held by customs, undelivered, or returned to the sender |
| Delivered | The shipment was delivered successfully. |

### C.** Track Return shipment statuses in management (Merchant site)**


![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/imgv302t4ad3500e4-210b-479d-90_r4sj6o.jpg)


### **D. Track Return shipment statuses in return page (Customer site)**


![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/imgv302t40f925347-6e85-4ca8-af_14ds3kq.jpg)

## Who can use this feature?

###### Available on Premium Plan