> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.omegatheme.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# 📊 Analytics Dashboard

The Analytics feature provides a comprehensive view of how your widget is performing across different devices and channels. It enables you to measure engagement and track usage patterns, helping you make data-driven decisions to improve user experience. Through detailed data breakdowns and visualizations, you can gain valuable insights into user interactions.

![](https://storage.crisp.chat/users/helpdesk/website/8383e5404a31c000/image_svdegn.png)

1. **Filter by Time**

Analyze widget performance over specific time intervals to understand trends and cyclic behaviors.

**How to Use**:

* Access the time filter controls located typically at the top or side of the analytics dashboard.
    
* You can choose from several predefined time spans such as "Today" "Yesterday" "Last 7 days", "Last 30 days", "Last month" "Last 60 days", or set a custom date range according to your needs.
    
* The dashboard data will refresh to reflect the metrics from your selected time period.

![](https://storage.crisp.chat/users/helpdesk/website/8383e5404a31c000/image_13ho1vc.png)

2. **Count Number of Clicks and Views by Device**

Determine the distribution of user interactions with your widget across different devices. This analysis can help in optimizing for device-specific user experiences. Clicks and views will be uniquely counted based on your customer's browser session.

**How to Use:**

* Each widget has its own device analytics section.
    
* This area will display the total clicks and views your widget has received, broken down by device categories such as desktop and mobile.
    
* Analyzing this data helps you understand which devices are most frequently used by your customers and may require more targeted optimizations.

![](https://storage.crisp.chat/users/helpdesk/website/8383e5404a31c000/image_1yffuwe.png)

3. **Analytics charts**

Use this chart to observe fluctuations and trends in user engagement, which can guide you in planning content updates, marketing campaigns, or feature enhancements.
![](https://storage.crisp.chat/users/helpdesk/website/8383e5404a31c000/image_1qfy6eb.png)