> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.omegatheme.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# ⚙️ App Checklist

Ensure everything is set up for success

# 1. Enable App Embed
Your events won’t fire unless the **App Embed** is toggled **ON** in your theme editor.

1. Go to  [Shopify Customize Theme](https://admin.shopify.com/store/bich-huyen-store-test/themes/current/editor?context=apps&activateAppId=ecdcc423-3dbd-480c-85e8-fdb9789cf058/app-embed-block)
2. Go to App embeds section and toggle ON **Omega Facebook Pixel**
3. Click **Save**.

![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_gqv715.png)

# 2. Define a timezone

Match Omega's timezone to your Meta Ads account so timestamps line up in Events Manager.

1. Open the app → **Settings** → **General** section.
2. Select your timezone (e.g., *Ho Chi Minh, Asia (GMT +07:00)*).
3. Click **Save**.

![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_1budrdv.png)
### What happens if I don’t set this up?
If timezones don't match, it can cause inaccurate reports and confusion in attribution.

# 3. Choose the right pixel

Don't put the **same Pixel ID** in Omega *and* another pixel install apps. You'll get duplicate events, inflated audiences, and confused attribution in Ads Manager.


### Common places users forget to remove the pixel from:
* Facebook Sales Channel
* Shopify → Settings → Preferences → Facebook Pixel
* Google Tag Manager
* Theme code (previously hardcoded pixel snippets)

### How to disconnect a pixel from the original Facebook Sales Channel? 

![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_1xhpchc.png)
![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_fno0g9.png)

### Not sure if your setup is clean?
If you still see:
* Over-reporting,
* Duplicate events, or
* Unusual purchase counts in Events Manager,
then you may still have leftover code or another app firing the pixel.
👉 Don’t worry — contact us via **in-app chat** or [**support@omegatheme.com**], and we’ll help you verify.