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> Use this file to discover available pages before exploring further.
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# Auto-compile Store Policies to PDF for Dispute Evidence

Synctrack can turn your store's policies (Refund/Return, Terms of Service, Shipping…) into PDFs and attach them as evidence when you respond to a Stripe or PayPal dispute — pulled automatically from your Shopify store, so you never copy-paste policy text or rely on a link. Available on Pro, Premium, and Enterprise plans.

## Set it up

1. In Shopify, go to **Settings → Policies** and make sure your policies are filled in. If you don't set your policies up in Shopify, you'll need to add them by hand in **Settings → Dispute settings → Store information** in Synctrack instead. 

![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/screenshot-from-2026-07-22-09-_1nuhm5g.png)

2. After this update, log in to Synctrack and **re-authorize the app** when Shopify asks. This happens once at login and lets Synctrack read your store policies — there's no extra button to click afterward.

![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/group-45-1_lc7nht.png)

3. Open **Settings → Dispute settings → Store information**. Your store name, email, URL, and address are auto-filled from Shopify.
4. Turn on **Auto-compile store policies to PDF for dispute evidence**.

![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/group-46-1_15ydl7o.png)

## Attach policy PDFs to a dispute

1. Open the evidence form for a dispute. Synctrack generates a PDF for each policy and pre-selects Refund/Return, Terms of Service, and Shipping.
2. Tick or untick the policies you want to include.
3. Submit. For **Stripe**, PDFs go into the native evidence fields (one submission only). For **PayPal**, they attach in the **Other** tab of Provide Evidence.


![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/screenshot-from-2026-07-22-15-_1ettxou.png)

## Good to know

* Auto-compiled PDFs require **Pro** or above (Pro, Premium, Enterprise). On **Basic** you can still paste a policy URL manually. The **Free** plan is view-only for disputes, so it cannot submit evidence at all.
* No store policies in Shopify yet? Paste a policy URL and Synctrack builds the PDF from that page.
* If your store uses a bot/AI-blocking service, Synctrack may not be able to generate a PDF from a pasted URL (the page can't be read). Setting your policies up in Shopify **Settings → Policies** avoids this — Synctrack reads them directly and can still convert them to PDF.
* File size limits apply per gateway — PayPal allows 10MB per file and 50MB total; Stripe follows its Files API limit. If a file is too large, Synctrack warns you so you can drop it instead of silently skipping it.
* Only Shopify's standard policies (plus a pasted URL) are supported for now; free-form policy Pages are not included yet.
* Attaching policy PDFs makes your evidence more complete, but it does not guarantee the dispute outcome.