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# Auto-create Shopify return for withdrawal request

## Overview
Automation settings cut the manual work of handling withdrawals: a product picker for partial withdrawals and automatic creation of Shopify returns for your shoppers' product selections, all immediately. 

## What you'll learn
* [How to let customers pick specific products](#2-how-to-let-customers-pick-specific-products)
* [How to auto-create Shopify returns](#2-how-to-auto-create-shopify-returns)
* [Who can use this feature?](#2-who-can-use-this-feature)

## How to let customers pick specific products
By default, the form has a text field where customers type the products they're withdrawing. Turn on **Product pickers** to instead show the actual line items from the matched order, so customers select exactly which items and quantities to withdraw.

Step 1: On the **Settings** page, enable **Product pickers**.
Step 2: Click **Save**.

![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_327kqr.png)

| When on, the product picker replaces the free-text Product(s) to withdraw field on the form.


## How to auto-create Shopify returns
Turn on **Auto-create Shopify returns** to have Blockify create a native Shopify Return for **each verified, fulfilled order automatically** — so you don't have to create the return by hand.

Step 1: On the **Settings** page, enable **Auto-create Shopify returns**.
Step 2: Click **Save**.


![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_10tlcni.png)

| Important: This only creates the return in Shopify when the withdrawal request is Verified — it does not issue a refund. You still refund (delivered orders) or cancel (unfulfilled orders) yourself in Shopify. See "[Process & Complete a Withdrawal Request](https://help.omegatheme.com/en/article/process-complete-a-withdrawal-request-12gpsz3/)." The order is also tagged (for example **EU Withdrawal**) so you can find it easily.


![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_1h915c0.png)

| Tip: Want to block invalid submissions at the form instead of reviewing them afterward? Turn on **Auto-validate before submission** — see "[Auto-validate Withdrawals Before Submission](https://help.omegatheme.com/en/article/auto-validate-withdrawals-before-submission-1cemw6f/)."

## Who can use this feature?
The product picker and auto-create Shopify returns are automation settings on the **Settings** page, available on all plans.

## FAQs
1. **Does auto-create Shopify returns also refund the customer?**
No. It only creates the native return in Shopify. You issue the refund (or cancel the order) yourself in Shopify.

2. **What happens to unfulfilled orders when auto-create returns is on?**
A return can't be created for an unfulfilled order, so it's skipped — you cancel those orders in Shopify instead.

3. **Can I use these settings independently?**
Yes. Each one is a separate toggle; enable whichever ones you want.