> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://help.omegatheme.com/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # Auto-Recovery: Automatically recover orders with missing delivery dates # Auto-Recovery: Automatically recover orders with missing delivery dates When a customer checks out without picking a delivery or pickup date, DingDoong can automatically email them a request to choose one — no manual follow-up needed. || This feature is available on all plans. ## Overview Some orders slip through without a scheduled date — for example, when the date picker is optional, when customers use an express checkout button, or when they order from a page where the widget isn't displayed. Each of these "missing date" orders normally means a manual email or phone call from your team. Auto-Recovery handles this for you: DingDoong detects orders that have no delivery/pickup date and automatically sends the customer an email asking them to pick one. The customer selects a date directly from their order status page, and the order is updated — fully self-serve. || Enabling Auto-Recovery does not change any existing orders or schedules. It only triggers an email for new orders that arrive without a date. ## Before you start * DingDoong app is installed and the date picker widget is active on your store. * At least one delivery method (Shipping, Local delivery, or Store pickup) is enabled. * Your sender email address is verified in **General settings → Email notifications** (check your inbox for the verification email). * To let customers pick a date from the order status page, add the DingDoong reschedule date picker block to your Thank you / Order status page — see [Let customers reschedule their delivery date](#) *(Widget Appearance & Placement)*. ## How to set up Auto-Recovery Here's how to set it up, step by step: ### Step 1: Open Email notifications and Turn on "Auto-request missing info" In the DingDoong admin, go to **General settings → Email notifications**. ![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_1pbnqtl.png) ### Step 2: Review the recovery email (optional) Click the card to open the email editor. You can adjust the subject and content, send yourself a test email, or keep the ready-to-use default template. See [Customize the missing-date recovery email](#) for details. ![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_10xqx4j.png) ### Step 3: Save Click **Save**. From now on, any new order placed without a delivery/pickup date triggers the recovery email automatically. ## How it looks for the customer The customer receives an email with the subject **"⚠️ Required: Pick a delivery date for #{{ order_number }}"** (customizable). The email summarizes their order and contains a button linking to their order status page, where they select a delivery or pickup date. Once selected, the order is updated in DingDoong and appears with its date in your Order report. ![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_1rnr1hp.png) ## Common scenarios ### Customers skip the optional date picker You keep the date picker optional to avoid checkout friction, and let Auto-Recovery catch the orders that come in without a date. ### Express checkout buttons bypass the widget Orders placed via dynamic "Buy now" / express checkout can skip the cart page where your widget lives. Auto-Recovery emails those customers afterwards so no order goes unscheduled. ### You want a mandatory date instead If you'd rather block checkout until a date is chosen, use [How to require date before checkout or add-to-cart](https://help.omegatheme.com/en/article/how-to-require-date-before-checkout-or-add-to-cart-kj2bc1/) — Auto-Recovery then acts as a safety net for any edge cases. ## Configuration options | Option | Description | Default | Notes | | ---- | | Auto-request missing info | Master toggle for the recovery email | Off | Found under General settings → Email notifications → Customer notification | | Email subject | Subject line of the recovery email | ⚠️ Required: Pick a delivery date for #{{ order_number }} | Supports template variables | | Email body | Full HTML template | Ready-to-use default | Editable via visual editor or Edit code mode | | Send test email | Sends a preview to any address | — | Use this before going live | ## Tips & Best practices || Verify your sender email address first — recovery emails are only sent once your sender address is validated in Email notifications. | Send yourself a test email after any template change to check rendering in a real inbox. | Pair Auto-Recovery with the reschedule date picker block on the order status page so customers can pick a date in one click. ## Troubleshooting ### The recovery email is not being sent? Check that (1) the **Auto-request missing info** toggle is on, (2) your sender email is verified, and (3) the order really has no date — orders with a date never trigger the email. ### Customers click the email but can't pick a date? Make sure the DingDoong date picker block is added to your Thank you / Order status page in the Shopify checkout editor. ## FAQ ### Does this email every customer? No. Only customers whose order has no delivery/pickup date receive it. Orders with a scheduled date are never contacted. ### How do I turn this off? Go to **General settings → Email notifications** and switch off **Auto-request missing info**. No other settings are affected. ## Related articles * [Customize the missing-date recovery email](#) — Edit the subject, content, and branding of the recovery email *(Auto-Recovery)* * [How to require date before checkout or add-to-cart](https://help.omegatheme.com/en/article/how-to-require-date-before-checkout-or-add-to-cart-kj2bc1/) — Make the date picker mandatory instead *(General Settings)* * [How to sync Shopify orders for report in DingDoong](https://help.omegatheme.com/en/article/how-to-sync-shopify-orders-for-report-in-dingdoong-o68oem/) — Track recovered orders in the Order report *(Order Management)* ||| If you need further assistance, feel free to reach out to us via live chat or email at support@dingdoong.io. We're happy to help!