> ## Knowledge Base Index
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> Use this file to discover available pages before exploring further.
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# Auto Resync: Recover orders from the conversion activation window

# Why some early orders are missing
* When you first set up tracking, Omega Google Ads creates your conversion actions in Google Ads. Google then needs about **4 to 6 hours** to review and **activate** each new conversion action before it can start receiving events.
* Any orders placed **during that 4 to 6 hour activation window** are not sent to Google Ads, because the conversion action was not active yet. Those conversions would otherwise be lost.
**→ Auto Resync** recovers them**.** You request a resync in the app, and Omega Google Ads re-uploads the orders from that window once your conversions are active.

![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_1jmvsy8.png)
# Before you can resync: 5 required checks
Auto Resync can only run once these **5 items are Verified** on the [**ROI Optimization**](https://help.omegatheme.com/en/article/omega-google-ads-roi-optimization-xqdgst/?bust=1784185710351) screen. They confirm Google will accept your uploaded conversions:
1. **Accept Customer Data Terms:** Google requires this before any conversions with customer data can be uploaded.
2. **Google Ads account authorized:** The connected account has Standard access or higher.
3. **Correct Google Ads account selected:** Conversions upload to the right account.
4. **Conversion action exists and is active.**
5. **Conversion action type is "Import from clicks":** The only type that accepts server-side uploads.

|| Other items are recommended for better results, but they are not required to run your Auto Resync.

| If any of the 5 urgent items are not Verified, use "View more" modal for the exact steps, or click "**Contact CS"** for direct support if you face any difficulties.


![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_i62ikd.png)
![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_pv80kb.png)
# How to use Auto Resync
1. On the **ROI Optimization** screen, find the **Resync Orders** banner.
2. Once your 5 required checks are Verified, click **Auto Resync**.
3. Omega Google Ads starts the resync automatically, and the button is disabled so you do not trigger it twice.
4. Auto Resync applies to your **whole store**.

![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_1nbrt9z.png)

|| When will I see the results? → After you start the resync, the recovered conversions take about 1 to 1.5 days to appear in the app. They show up automatically once processed.

# Frequently asked questions
1. **Which orders does Auto Resync recover?** → Orders placed during the 4 to 6 hour window while your newly created conversion actions were still being activated by Google, and therefore were not sent at the time.
2. **Do I still need to contact support to resync?** → No. Auto Resync is now one-click. Make sure the 5 required checks are Verified, then click the button.
3. **How long until my recovered conversions show up?** → About 1 to 1.5 days after you start the resync.
4. **The Auto Resync button will not proceed. Why?** → One or more of the 5 required checks is not Verified. Resolve those items on the ROI Optimization screen (use View more for steps), then try again.
5. **Does Auto Resync run per market?** → No. It applies to your whole store.