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# Automate disputes & sync alerts with Synctrack's Shopify Flow templates

Synctrack PayPal ships three ready-made Shopify Flow templates so you can react automatically to PayPal/Stripe disputes and tracking-sync failures — no code, and no workflow to build from scratch. Once Synctrack is installed, the templates appear in the Shopify Flow template browser and work on every plan, including Free.

## How to use it

1. From your Shopify admin, open the **Shopify Flow** app and go to **Templates**. (If you don't have Shopify Flow yet, install it free from the Shopify App Store — it requires a Shopify Basic plan or higher.)

![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/group-54_15fgmx6.png)

2. Search **Synctrack or choose app (Synctrack Paypal Tracking)**, choose a template, then click **Install** to copy it into a new workflow.

![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/group-59_14bipa5.png)

![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/group-55_1nx0akz.png)

3. Open each **Send internal email** action and enter your team's email address. It's empty by default, so alerts won't reach anyone until you fill it in.

![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/group-58_hvq9ee.png)

4. Open the **Condition** step and adjust it to match your store - see **Adjust the conditions** below.
5. Click **Turn on workflow**.

## The three templates

* **Tag order and alert team when a PayPal or Stripe dispute is opened** — triggers on a new PayPal/Stripe dispute. It tags the customer and order and emails your team, with one branch for an early-stage inquiry (`had-dispute-inquiry`) and one for a chargeback (`had-dispute-chargeback`).

![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image-30_gbbica.png)

* **Tag customer and notify team when a repeat buyer opens a dispute** — triggers on a new dispute from a buyer who has disputed before, tagging them `repeat-disputer` and emailing your team a warning.

![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image-34_ltmes.png)

* **Notify team via email when PayPal or Stripe tracking sync fails** — a shop-level digest (at most one email every 3 days) that emails you when tracking-sync failures build up.

![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image-33_3vpn8i.png)

## Adjust the conditions

Each template ships with its condition preset to a specific value. A copied template is yours to edit, so change these to match your store before turning the workflow on.

1. **Repeat buyer template** — the condition reads `Prior dispute count is equal to 2`. Change the operator to **is greater than or equal to** so it also catches buyers with 3 or more prior disputes.
2. **Tracking sync template** — the condition reads `Sync failed count is equal to 10`. Change the operator to **is greater than or equal to**, and set the number to your own threshold.
3. **Tracking sync template** — the condition also reads `Gateway is equal to PayPal & Stripe`, which only matches stores using both gateways. If you use only PayPal or only Stripe, **delete this condition line**, otherwise the workflow won't run.

## Good to know

* No enable step inside Synctrack — templates are available automatically once the app is installed.
* Works on all Synctrack plans, including Free (Shopify Flow itself needs a Shopify Basic plan or higher). The templates alert you on every plan — acting on the dispute inside Synctrack still requires Synctrack Basic or above. Shopify Flow is separate from Synctrack's own in-app **workflow automation**, which is a Premium feature.
* The tracking-sync template sends one shop-level digest every 3 days, not one email per order.
* Alert emails link back to the dispute or order inside Synctrack so you can act in one click.
* This release provides templates using Shopify's built-in actions. Synctrack-specific actions (Sync now, Submit evidence, Contact buyer) are coming in a later release.