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# Booking manager

# Booking Manager — Overview & Statuses

Booking Manager is where every booking from the widget lands and gets processed. This guide covers the booking table structure and the available statuses.

## Open Booking Manager

Go to the **Booking Manager** tab in the left sidebar.

![Booking table — separated by Service Type tabs at the top](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_jtary9.png)

## 3 Service Type tabs

| Tab | Shows |
| ---- |
| **Rental** | Rental service bookings (default) |
| **Workshop** | Workshop service bookings |
| **Consulting / Demo** | Consulting bookings (coming soon) |

## Booking row structure

| Column | Content |
| ---- |
| **Detail** | Order ID (#1234), product image + name, booking type, slot date/time (green pill), Edit note |
| **Booking detail** | Method (Standard/Pickup/Express), price + payment method (Full/Deposit), quantity, duration |
| **Customer info** | Name, email (masked), phone (masked), country |
| **Status** | Status dropdown — quick change |
| **Action** | **Manage** button to open detailed view |

## Booking statuses

| Status | Meaning |
| ---- |
| `Pending` | Awaiting manual approval or payment completion |
| `Confirmed` | Confirmed — customer will attend / receive on schedule |
| `Preparing` | Preparing the product for delivery / customer pickup |
| `Reschedule` | Customer / store requested a date change — awaiting new date |
| `Ready for Pickup` | Items ready at the store, awaiting customer pickup |
| `Shipped` | Handed off to the shipping carrier |
| `In Use` | Customer received the items and is using them (Multiple-day) |
| `Ongoing` | Workshop / consulting session is in progress |
| `No show` | Customer didn't show up / receive the items |
| `Returned` | Customer returned the rental — awaiting inspection |
| `Completed` | Booking is complete |
| `Canceled` | Booking was canceled |

## Standard workflows by service type

### Rental — Single-day / Multiple-day

```
Pending → Confirmed → Preparing → Ready for Pickup (or Shipped)
        → In Use → Returned → Completed
```

### Workshop / Time slot

```
Pending → Confirmed → Ongoing → Completed
```

### Consulting (online)

```
Pending → Confirmed → Ongoing → Completed
```