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How to check the error why Facebook chat doesn’t appear on your store
How to whitelist domain

1. If you are using theme 1.0

-> How do you know the type of your theme?

Visit the Settings tab in the app, check Integrate Theme, if you see the settings like the screenshot below:



- Hit the button: Install Code and Update the script tag:

- Please copy this link to a new tab
https://apps.omegatheme.com/facebook-chat/backend/cron/updateScriptTagInstallApp.php?shop=kaylee-95-store.myshopify.com
And replace the store URL kaylee-95-store.myshopify.com by the merchant Shopify store URL
When you press enter and it shows like this:
Update Single Shop Script Tag Complete, then double check again.

2. If you are using theme 2.0

-> How do you know the type of your theme?

Visit the Settings tab in the app, check Integrate Theme, if you see the settings like the screenshot below:



Kindly click on the button "App embeds" to set up

Here is the document for more details: Integrate FB Messenger - Live Chat with your theme if you are using online store 2.0

If you have done our instructions above but the Chat Icon/Chat Bubble does not work on your website, please contact Support Team to get our support quickly via email [email protected] or Live Chat.
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