> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.omegatheme.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Check Sync Status

You can check the Sync Status by going to the **Orders** tab.

![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_oo44ey.png)
#### **Sync Status**

![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/anh-chup-man-hinh-2026-05-29-0_8hdcfq.png)

You can click on the status to filter orders based on its sync status
* ***Synced***: Successfully synchronized to PayPal
* ***In queue***: Order is being processed synchronously
* ***Over quota***: Over quota means the number of orders submitted to PayPal is beyond your current plan limitation. Synctrack records every order it could not submit, so you can see exactly which ones are still without tracking on PayPal — upgrade your plan or wait for the monthly reset, then run **Process old orders**.
* ***No OR invalid account***: The Account OR is not available
* ***No tracking number***: The order tracking number is not available on Shopify yet
* ***No transaction ID***: Shopify or the payment app does not return a PayPal transaction ID ( checkout X is not compatible with the app)
* ***Missing PayPal account:*** The account corresponding to the payment account for the order has not been connected
* ***Invalid tracking number:*** The tracking number is in the wrong or incorrect format

**Time Filter:** Filter the time you would like to show the orders.

![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_n1n9fh.png)

For more detailed filters click on the icon magnifier:

![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_1cr8jfx.png)

**Store:** Filter the store you would like to show the orders

![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_1eak441.png)

**Payment:** Filter the payment you would like to show the order

![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_iibe1q.png)

**Per Page**: Filter the number of pages you would like to show the order

![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_lnj5c8.png)