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# Collect customer info at the widget (name, phone, note)

# Collect customer info at the widget (name, phone, note)

Capture extra details — recipient name, phone number, and a note — right in the date picker, so you have everything you need for delivery or pickup.

|| This feature requires the **Smart** plan or above.



## Overview

Beyond the date and time, DingDoong can collect a **customer note** at the widget: name, phone, and a free-text note. This is ideal for gift messages, recipient contact details, gate codes, or special handling instructions — captured at scheduling rather than chased afterward.

|| Enabling this only adds fields for new orders; existing orders are unaffected.



## Before you start

* You're on the Smart plan or above.
* The widget is displayed on your chosen page.



## How to enable customer info fields

Here's how, step by step:

<!-- EDITOR: thay IMAGE_URL_STEP_N bằng URL ảnh screenshot (kéo-thả ảnh vào Crisp editor hoặc dùng link CDN có sẵn) -->

### Step 1: Open the widget design (Advanced)

Go to **Widget display → Design** and open the **customer note** settings.

![Step 1: Open customer note settings](IMAGE_URL_STEP_1)

### Step 2: Turn on the fields you need

Enable **name**, **phone**, and/or **note**, and set whether each is required.

![Step 2: Enable name / phone / note](IMAGE_URL_STEP_2)

### Step 3: Label the fields (and translate)

Adjust the field labels and placeholder text; translate them if you serve other languages — see [date picker in another language](#).

![Step 3: Label and translate](IMAGE_URL_STEP_3)

### Step 4: Save

Save and test on the storefront.

![Step 4: Save](IMAGE_URL_STEP_4)



## How it looks on the storefront

Customers fill in the enabled fields as part of choosing their date/time. The values are saved with the order.

![Customer note fields on storefront](IMAGE_URL_STOREFRONT)



## Common scenarios

### Gift orders

Collect a recipient name and gift note at scheduling.

### Delivery contact

Require a phone number so drivers can reach the recipient.

### Special instructions

Use the note field for gate codes, floor numbers, or handling requests.



## Configuration options

| Field | Description | Notes |
| ---- |
| Name | Recipient/customer name | Can be required |
| Phone | Contact number | Can be required |
| Note | Free-text instructions | Can be required |



## Tips & Best practices

|| Only require the fields you truly need — every extra required field adds checkout friction. A required phone for delivery is usually worth it; a required note often isn't.

| Translate the labels for non-English storefronts so the fields read naturally.



## Troubleshooting

### The fields don't appear?

Confirm you're on Smart+ and the fields are enabled and saved; refresh the storefront.

### Where do I see the submitted info?

It's saved with the order — check the order in your admin / [Order report](https://help.omegatheme.com/en/article/how-to-sync-shopify-orders-for-report-in-dingdoong-o68oem/).



## FAQ

### How do I make a field optional again?

Open the customer note settings, turn off "required" for that field, and save.

### How do I remove the fields entirely?

Disable name/phone/note and save.



## Related articles

* [Customize your widget appearance](#) — Style the widget *(Widget Appearance & Placement)*
* [How to have the date picker in another language](#) — Translate the field labels *(Widget Appearance & Placement)*



||| If you need further assistance, feel free to reach out to us via live chat or email at contact@omegatheme.com. We're happy to help!