> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.omegatheme.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Compliance health check

## Overview
**Compliance health** is a panel on your Home dashboard that checks whether your store's withdrawal configuration meets the EU withdrawal requirements (EU Directive (EU) 2023/2673 and §356a BGB). It runs five automated checks and shows an overall badge, a summary of how many checks are passing, and a status banner.

## What you'll learn
* [How to use the panel](#2-how-to-use-the-panel)
* [The five compliance checks](#2-the-five-compliance-checks)
* [Who can use this feature?](#2-who-can-use-this-feature)

## How to use the panel
Step 1: Open **Home** — the **Compliance health** panel is near the top.
Step 2: Review the badge and the five checks. Anything marked **Needs attention** is a configuration gap.
Step 3: Click a check to expand its description and the reason it isn't passing.
Step 4: Click **Fix** to jump straight to the exact setting, correct it, and save. The panel re-evaluates automatically.


![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_u41awm.png)

## The five compliance checks
**1. Withdrawal entry point enabled**
Passes when at least one storefront surface — the floating button, a menu link, or the theme app embed — exposes the form. To fix, set up your storefront entry point. See [Add the Withdrawal Form & Button to Your Storefront](https://help.omegatheme.com/en/article/add-the-withdrawal-form-button-to-your-storefront-g7w2ju/) and [Configure the Storefront Widget Button](https://help.omegatheme.com/en/article/configure-the-storefront-widget-button-ryo0mf/).

**2. Sender details configured**
Passes when your acknowledgment email has a working sender — the default no-reply@omegatheme.com, or a fully configured Amazon SES, Google, or SMTP sender of your own. To fix, complete the sender email settings. See [Set Up Withdrawal Email Notifications](https://help.omegatheme.com/en/article/set-up-withdrawal-email-notifications-13yl6ch/).

**3. Acknowledgment email enabled**
The Withdrawal acknowledgment email is the durable-medium confirmation EU law requires, so it stays **Always on**. To fix, check your notification email settings. See [Set Up Withdrawal Email Notifications](https://help.omegatheme.com/en/article/set-up-withdrawal-email-notifications-13yl6ch/).

**4. Withdrawal window valid**
Passes when an anchor event (order placed, fulfilled, or delivered) is set and the withdrawal period is at least 14 days — the EU minimum. To fix, review your withdrawal window. See [Configure Your Withdrawal Rules](https://help.omegatheme.com/en/article/configure-your-withdrawal-rules-11borus/).

**5. Form published & default language set**
Passes when a default language is set and the form is live so its URL resolves. To fix, set a default language on the Form Design & Floating button tab and make sure the form is published. See [Configure the Storefront Widget Button](https://help.omegatheme.com/en/article/configure-the-storefront-widget-button-ryo0mf/) and [Add the Withdrawal Form & Button to Your Storefront](https://help.omegatheme.com/en/article/add-the-withdrawal-form-button-to-your-storefront-g7w2ju/).


![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_ka5keo.png)

## Who can use this feature?
The Compliance health panel is part of the Home dashboard and is available to all stores using the app.

## FAQs
1. **Where do I find the Compliance health panel?**
On the Home dashboard, near the top.

2. **What does "Needs attention" mean?**
That check has found a configuration gap. Click the check to see why, then click **Fix** to jump to the setting.

3. **Do I have to refresh after fixing something?**
No. The panel re-evaluates automatically once you correct and save the setting.

4. **Why must the withdrawal window be at least 14 days?**
14 days is the EU legal minimum for the right of withdrawal, so any shorter period is flagged.