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# Configure Packing Slip

## Overview

With Synctrack Returns, merchant can enhance warehouse returns management processing efficiency and marked returns, free of international shipping taxes, helping customs clearance, warehouse handling, and return processing become faster and more reliable by adding packing slip.

## How to enable Packing Slip?
### Step 1: Go to Settings > Shipping & Delivery > Warehouse & Packing Slip 


![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_i7a3xk.png)


### Step 2: Set up the conditions for generating the Packing Slip, then edit and fill in other necessary parameters.

1. Set up the conditions to send packing slip to your shoppers:
* Return shipping method
* Return market
* Return address

2. Set up the informations to fill in the packing slip 
* Store name & Packing slip name
* Reason for export
* Note
* Footer (optional)
* Support email


![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_x57qjk.png)

3. The information will be shown on the packing slip when merchant approved a return request 
* Consignor details: Shopper name, address, contact (phone/email)
* Consignee details: Company name, address, contact (email)
* Return details:
* RMA ID
* Order ID
* Tracking number
* Original carrier 
* Returned items quantity
* SKUs
* Reason for export
* Notes
* Signature 
* Footer


![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_158rf8v.png)


| Customers can download packing slip and return labels from the returns portal and emails notifications. 


![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/imgv302v8eedb2992-887a-4cd6-8b_11c3xrs.jpg)

![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_sqys4o.png)

| For the internal management, a packing slip link will be included on the shipment block


![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_1q471cc.png)

## Who can use the feature?

### Available on Starter Plan