> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.omegatheme.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Connect email

**Navigation:** **Others → Email Notification**
The **Email Notification** feature allows you to connect your email to receive notifications for new requests and send offer emails to your customers seamlessly.

# Purpose

* Receive **email notifications** for every new quote request.
* Send **offer emails** directly to your customers from your connected email account.

# Steps to Configure Email Notification


### 1. Access the Email Notification Settings
* Go to **Others** in the navigation menu.
* Select **Email Notification**.

### 2. Connect Your Email
* Choose the type of email account you want to connect.
* Options may include popular email services or custom email configurations.

### 3. Complete Email Setup
* Follow the instructions to authenticate and connect your email account.
* Once connected, you will enable the ability to:
    * Receive notifications for every new request submitted to your store.
    * Send professional offer emails directly from your connected account.

If you're using Gmail, select [Sign in with Google](https://docs.quotesnap.net/getting-started/connect-email#1.-sign-in-with-google) (or Gmail [SMTP](https://help.omegatheme.com/en/article/connect-email-k1jr9l/#3-2-gmail-smtp) while it's not recommended). 

If you're using Office 365 email, select Sign in with Office 365. 

All other types of email go to Others.

# Choose your method to connect your email

1. [Sign in with Google](https://help.omegatheme.com/en/article/connect-email-k1jr9l/#3-1-sign-in-with-google)
2. [Gmail SMTP](https://help.omegatheme.com/en/article/connect-email-k1jr9l/#3-2-gmail-smtp)
3. [Sign in with Office 365](https://help.omegatheme.com/en/article/connect-email-k1jr9l/#3-3-sign-in-with-office-365)
4. [Other](https://help.omegatheme.com/en/article/connect-email-k1jr9l/#3-4-others)
5. Sendgrid

### 1. Sign in with Google

* Select Sign in with Google
* Select your email account to continue
![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_1k2elfb.png)

![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_g80y4b.png)


* Click **Allow** button to grant access for Quote Snap

![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_2cibud.png)
* After granting access to Gmail, click **Connect** to connect your email

![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_1ftg95h.png)
* Then Quote Snap will send you a test email & your email will be connected successfully

![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_12ifi3t.png)
You can also change your email by clicking **Disconnect** and connecting a new email again.

### 2. Gmail SMTP
||| To ensure your **SMTP connection** works correctly, please **test it first** using [https://www.gmass.co/smtp-test](https://www.gmass.co/smtp-test).
If the connection test is successful, you can proceed with the steps below.

If you choose Gmail SMTP, please check the **app password** from your Google Account.
* Select **Gmail SMTP**. Please fill in all information into those fields${color}[#ff0000]( (Note: Password is app password in Google account - not your email password))

![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_kew1ul.png)
||| **Quote note:** While connecting email, if you get this message "Connect SMTP failed" , you might need to check if you turn on "Access to the app is less secure" or not.


* **Go to** [**https://myaccount.google.com**](https://myaccount.google.com/) **and sign in with your Gmail account** 
Choose Security in the left menu, make sure to turn on 2-step Verification, then choose App passwords or you can open the direct link for [App Passwords](https://myaccount.google.com/apppasswords)

![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_1men2z0.png)

In "Select app" -> choose "Other (custom name)" -> Input your app's name -> click the "Generate" button. 
Then, a popup with your app's password, copy this password

![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_zpnnxb.png)

Back to our app's admin, go to the "Email Settings" tab, paste your app's password to the Password field. Then click **Connect**.

### How to Enable 2-step verification for G Suite for work?

1. Log into your G Suite [Admin Console](https://admin.google.com/).
2. From the dashboard, select Security.
3. Next, click on Basic Settings. 
4. Scroll down to the Two-Step Verification setting and tick the checkbox to Allow users to turn on 2-step verification.
This will enable the ability of the account user to utilize two-step authentication if they choose. If you want to make it mandatory for your users to use two-step verification when signing in, please choose **Enable enforcement** 
5. Click on the Save changes button that appears.

### 3. Sign in with Office 365

* Select Sign in with Office 365 if you're using office 365 email (hotmail.com, outlook.com, etc.)

![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_1y7r2zw.png)

* Log in your 365 email and click **Accept**

![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_1orjckq.png)

* Click **Connect** then a test email will be sent to your email.

Same as Gmail, you can also change email after connecting successfully.

### 4. Others
||| To ensure your **SMTP connection** works correctly, please **test it first** using [https://www.gmass.co/smtp-test](https://www.gmass.co/smtp-test).
If the connection test is successful, you can proceed with the steps below.

### A. Zoho

* In Connect email in Quote Snap, choose Others.

![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_1e7a6su.png)

* Sign in your Zoho email
* In Admin Console, go to **Mail Settings -> Tools & Configurations -> Configurations -> Outgoing / SMTP.** 

![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_miyfx2.png)
* Use information in Zoho email to set up SMTP. If you are not using Two-factor authentication, Password here is your email password.

![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_noeb33.png)

* To check if you're turning on Two-factor authentication or not, in your email admin, check **Security & Compliance -> Security -> TFA**

![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_wrmy2g.png)

* Password: If you're using Two-factor authentication, you have to create password for our app. Go to My Profile -> Security -> App Password -> Generate New Password

![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_10k6gud.png)

Pick a name for "app name" to make it identifiable.

Then copy password to fill into our form.

![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_r7d6or.png)

### B. Other email servers on Cpanel

* Login to Cpanel, or another server. Select email account:

![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_18nhxah.png)
* Select your email then click **Check mail**

![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_16c1zu4.png)
* Choose **Automatically check my device**

![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_hm20ow.png)
* Then the information that you need is in the **Mail client manual settings**

![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_1p4ea32.png)
* If you still have connection error, check this one more step. If your email status is not "Accepted", contact your hosting provider to solve this issue.

![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image173wjzk_gdw9rw.png)


![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_1t0a6gg.png)
||| **Important:** Ensure your email is correctly configured before connecting it to our system. You can also use [this website](https://www.gmass.co/smtp-test) to verify the settings prior to use. With other types of email, SMTP way is available. You can check your email guide to get your email app password.
### 5. SendGrid
![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_5s8s52.png)

### A. How to Connect Your Email with **SendGrid SMTP**
Before you start, make sure you have an active **SendGrid account** and have generated an **API key** with “Full Access” or “Mail Send” permissions.
### B. Configuration Fields Explained
1. **Username**
Enter: **apikey**
This is the default username used when authenticating with SendGrid via SMTP.
⚠️ Do not enter your SendGrid account email here — it must be exactly **apikey**.
2. **Password**
Enter your SendGrid API key
You can generate one in your SendGrid dashboard: **Settings → API Keys → Create API Key**
Make sure to copy and store it safely — it will not be shown again.
3. **Email Send From**
Enter the verified sender email address (e.g. noreply@yourdomain.com)
This must match a verified sender identity or authenticated domain in SendGrid.
Otherwise, emails may fail to send or be marked as spam.
4. **Server Address**
Enter: smtp.sendgrid.net
This is SendGrid’s SMTP server used for all outgoing email connections.
5. Port
* `587` → for **TLS (recommended)**
* `465` → for **SSL**
* `25` → for non-encrypted or fallback connections
Most email services prefer **587** with TLS for security and compatibility.
6. Encryption
Choose the encryption type that matches your port:
* `TLS` if you’re using port `587`
* `SSL` if you’re using port `465`
7. Final Step
Once all fields are filled correctly:
1. Click **Continue** to apply settings.
2. Send a test email to confirm that the configuration is working.
If any errors occur, recheck:
* Your **API key** validity
* Correct **port and encryption** pair
* Whether your **sending domain or email** is verified in SendGrid.
### ✅ **Example Configuration**
| Field | Example Value |
| ---- |
| Username | `apikey` |
| Password | `SG.xxxxxxx.yyyyyyyyy` |
| Email send from | noreply@yourdomain.com |
| Server address | smtp.sendgrid.net |
| Port | `465` |
| Encryption | `SSL` |

If you need any help, our CS team is available on [live chat](https://go.crisp.chat/chat/embed/?website_id=a4bdf13a-e64f-4660-9d3a-b282560b6427) or email: [contact@omegatheme.com](mailto:contact@omgeatheme.com).