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> Use this file to discover available pages before exploring further.
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# Connect your account for Dispute Management

To manage disputes, Synctrack needs to connect to the PayPal/Stripe account that receives them.

> **Plan:** connecting your gateways works on **every plan, including Free**, and there is no limit on how many accounts you connect. Responding to the disputes they bring in requires Basic or above. 

# Connect Paypal

You'll need a **PayPal Business account** and access to the **PayPal Developer Dashboard**. You can connect more than one PayPal account. The connection uses a **Client ID** and **Secret key** from your PayPal Developer Dashboard, so Synctrack can get new disputes as soon as they're filed — in real time.

## Step 1: Open the connect dialog

Go to **Settings > Dispute settings** and, in the **Payment gateway** card, click **Connect Paypal Development Account**. A dialog opens asking for your account **Email**, **Client ID**, and **Secret key**.

![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/group-18_77x994.png)

![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/group-28_1qja49s.png)

## Step 2: Get your Client ID and Secret key

1. Go to the **PayPal Developer Dashboard** and log in.
2. Open **Apps & Credentials** and switch to **Live** mode using the toggle in the top-right corner.

![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/group-19_a7n4gs.png)

3. Click **Create App**, enter an app name, and click **Create App** again.

![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/group-20_18fgsmt.png)

4. Scroll to the **Features** section and make sure **Customer disputes** is checked.

![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/group-21_1t6501t.png)

5. Scroll up to **API credentials** and copy the **Client ID** and **Secret key**.

![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/group-22_1rmw01s.png)

## Step 3: Paste and save

Paste the **Email**, **Client ID**, and **Secret key** into Synctrack and click **Save**. The PayPal card switches to connected, and Synctrack registers a webhook so new disputes arrive in real time.

> **Note:** We only require minimal access, so rest assured your PayPal account(s) will always be safe. Getting available disputes from a newly connected account for the first time may take a while, depending on how many disputes you have. To add another account, just repeat these steps.

**Related articles:** [Set Up Dispute Management](https://help.omegatheme.com/en/article/dispute-management-setup-1g8o76j/?bust=1782203919111) · [View and Filter Your Disputes](https://help.omegatheme.com/en/article/view-and-filter-dispute-lists-1v1l69w/?bust=1782203948354)

# Connect Stripe

## How to connect Stripe

Synctrack connects to Stripe with a **restricted key**. For the full step-by-step of creating the key, follow [Connect Stripe account for Sync tracking number](https://www.omegatheme.com/en/article/connect-stripe-account-for-sync-tracking-number-1b8aor6/) — for disputes the **only difference** is that the key must also include **Files: Write** (needed to submit evidence).

## Already connected Stripe for tracking sync? (good to know)

> **You don't need to connect Stripe again.** If you already connected Stripe to sync tracking numbers, the **same restricted key already powers Dispute Management** — there's no separate connection to make in the Dispute section.

The only thing to check: that key was likely created **without `Files: Write`**, which is the permission required to **submit evidence**. You can still view all your disputes (list, details, deadlines) without it — you only need to add Files to submit. Just update the existing key, you don't recreate or re-paste it:

1. Open your existing restricted key in Stripe → **Edit key**.

![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/group-10_bi2ugf.png)

2. Turn on **Files: Write** (keep all other permissions).

![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/group-12_d3su1t.png)

3. Save — the key value stays the same, so nothing else changes in Synctrack.

![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/group-11_1kb9zoq.png)


**Related articles:** [Connect Stripe account for Sync tracking number](https://www.omegatheme.com/en/article/connect-stripe-account-for-sync-tracking-number-1b8aor6/) · Submit Evidence with Auto-Fill
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