> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://help.omegatheme.com/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # Connect your sender email (Buyer outreach) Buyer outreach sends emails to buyers **from your own business email address**, so buyers recognise you and their replies land in your inbox. Before you can send a test email or email a buyer from a dispute, connect an address in **Settings > Buyer outreach > Email setup**. There are two ways to connect: | Method | Best for | What you need | Verification | | ---- | ---- | ---- | ---- | | **Amazon SES** | Any address you can receive mail at | Access to that inbox | Click a link in a verification email | | **SMTP** | Gmail, Google Workspace, Zoho, Outlook or your own mail server | SMTP host, port and a password (usually an app password) | None. Active as soon as you save | ![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/01_11x9vob.png) --- # Option 1: Amazon SES (verify by email) 1. Open **Settings > Buyer outreach > Email setup**. 2. In **Connection method**, choose **Amazon SES**. 3. Enter your **Email address** and, if you like, a **Sender name** (the name buyers see, e.g. your store name). 4. Click **Save** in the save bar. ![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/02_185uuko.png) 5. Open the inbox of that address and find the email from **Synctrack (**no-reply@synctrack.io**)** asking you to confirm the address. Click the link. - The link opens Synctrack again on **Email setup** and the badge changes to **Verified**. - No email? Check spam, then click **Resend** under the email field (available again after 60 seconds). After you click the link: ![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/03_bvhsju.png) ![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/04_40chq.png) 6. Click **Send test email** to check that it works. > If the address has already been verified for another app you use (for example Synctrack Returns), you get a short confirmation email from Synctrack instead. Click its link the same way. --- # Option 2: SMTP (Gmail, Workspace, Zoho, Outlook, your own server) 1. Open **Settings > Buyer outreach > Email setup**. 2. In **Connection method**, choose **SMTP**. 3. Fill in (fields marked \* are required): | Field | What to enter | | ---- | ---- | | **Email address** * | The address buyers will see, and the account you sign in to | | **Sender name** | Optional. The name buyers see | | **SMTP host** * | Your provider's SMTP server (see the table below) | | **SMTP port** * | `465` (SSL) or `587` (StartTLS) | | **SMTP Username** | Leave blank to sign in with your email address. Fill it only if your provider uses a different login | | **Application password** * | The password for SMTP. For Gmail and most providers, this is an **app password**, not your normal password | ![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/05_8270w0.png) 4. Click **Save**. The badge shows **Active** straight away (there is no verification email). ![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/06_1fpcav.png) 5. Click **Send test email**, check the **Send to** address and click **Send**. Check if the message arrives. If the details are wrong, you see the reason (see Troubleshooting). ![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/07_1abvraq.png) ## Common SMTP settings | Provider | SMTP host | Port | Password | | ---- | ---- | ---- | ---- | | Gmail / Google Workspace | `smtp.gmail.com` | 465 or 587 | App password (needs 2-Step Verification) | | Zoho Mail | `smtp.zoho.com` (EU: `smtp.zoho.eu`) | 465 or 587 | App password if 2FA is on | | Outlook / Microsoft 365 | `smtp.office365.com` | 587 | Your admin must allow SMTP AUTH for the mailbox | | Your own server | From your hosting / IT team | 465 or 587 | Mailbox password | ## Create a Gmail app password 1. Sign in to the Google account you want to send from. 2. Turn on **2-Step Verification**: [myaccount.google.com/security](https://myaccount.google.com/security). 3. Go to [myaccount.google.com/apppasswords](https://myaccount.google.com/apppasswords), enter a name (e.g. `Synctrack`) and click **Create**. 4. Copy the 16-character password (spaces don't matter) and paste it into **Application password**. Google shows it only once. > Use the **same Gmail address** in **Email address** and leave **SMTP Username** blank. If you sign in with one Gmail account but enter a different address in **Email address**, Gmail replaces the sender with the account you signed in with, unless that address is set up under _Gmail > Settings > Accounts > Send mail as_. --- # Changing or removing the address - **Change details:** edit the fields and click **Save**. - Your saved SMTP password is kept only while the **email address, SMTP host and SMTP username stay the same** (changing just the port keeps it). If you change any of them, enter the password again. This stops a saved password from being sent to a different server. - Switching between Amazon SES and SMTP replaces the old connection. Switching to Amazon SES needs verification again. - **Remove:** click **Remove email** at the top of the card and confirm. Buyer emails can't be sent until you connect an address again. # Security - Your SMTP password is **encrypted** before it's stored and is **never shown again**. The field stays empty with "Password saved". - Synctrack only connects to public mail servers over encrypted connections (SSL/StartTLS with certificate checks). Internal or private network addresses are refused. - Test emails are limited to 3 per minute and 30 per 24 hours per store. # Troubleshooting If a test email fails, a message at the bottom of the screen tells you why: ![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/08_1or2fdu.png) | Message | What it means | What to do | | ---- | ---- | ---- | | _Couldn't sign in to your SMTP server. Check the username and password._ | The server rejected the login | Use an app password (Gmail/Zoho), make sure **Email address** / **SMTP Username** is the account the app password belongs to, or create a new app password | | _Couldn't connect to your SMTP server. Check the host and port._ | The server couldn't be reached or the secure connection failed | Check the host spelling and try the other port (465 ↔ 587). Some providers only allow one of them | | _This SMTP host isn't allowed. Use your mail provider's public SMTP host._ | The host points to a private or internal address | Use the public SMTP host from your provider | | _To use Send test email, connect and verify your email first._ | Amazon SES address not verified yet | Click the link in the verification email, or **Resend** | | _You've sent 3 test emails in the last minute…_ / _test email limit_ | Test email limits reached | Wait and try again | | Verification link says it failed or expired | The link was already used or too old | Click **Resend** and use the newest email | Still stuck? Contact support from the chat in the app and tell us your connection method and the message you see. Never send us your password. --- Not finding what you are looking for? Chat with us or send us an email at support@omegatheme.com — we're always right there to give you a full hand.