> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://help.omegatheme.com/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # Delivery zone: Set up delivery by state/province and city # Delivery zone: Set up delivery by state/province and city Delivery zone lets you control exactly where you deliver. First choose the **states/provinces** you serve, then — if you want to go more precise — limit each state to specific **cities**. This is perfect when you deliver around your store rather than across a whole state. || This feature is available on the **Smart plan and above**. --- ## Overview Delivery zone controls where customers are allowed to book a delivery. You pick the states/provinces you serve, and you can optionally restrict each state to only the cities you actually deliver to. Customers outside your served area won't be able to place a delivery order, which cuts down on orders you have to cancel or refund. || The city restriction is optional. Every state you add stays on **"All cities"** by default and delivers to the whole state — nothing narrows down until you turn on city targeting yourself. --- ## Before you start * Your store is on the **Smart plan or above**. * DingDoong app is installed on your Shopify store. * Your store **location** is set to the country you deliver in (the state/province list is based on your store location's country). --- ## Part A — Set up your delivery zone by state/province Here's how, step by step: ### Step 1: Open Delivery settings In the DingDoong admin, go to **Delivery settings** and scroll to the **Delivery zone** card. ![ ](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_zsh3ao.png) ### Step 2: Select the states/provinces you serve In the **States/Provinces** field, add the states you deliver to. Only states within your store location's country are shown. Each selected state appears as its own block with an **"All cities"** badge by default. ![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_1q5jbih.png) ### Step 3: Save Click **Save**. At this point every selected state delivers to all of its cities. If that's all you need, you're done — jump to the storefront preview below. --- ## Part B — Narrow a state down to specific cities (optional) Do this only for states where you want to deliver to certain cities instead of the whole state. ### Step 4: Turn on "Target specific cities only" & choose city you want Inside the state block you want to limit, switch on the **Target specific cities only** toggle. The badge changes from "All cities" to a city count. ![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_18gfuli.png) ### Step 5: Save Click **Save**. Repeat Steps 4–5 for any other state you want to restrict. --- ## How it looks on the storefront When a state is set to specific cities, customers see an extra **City** dropdown after choosing their state. If your store serves more than one country, they'll also see a Country dropdown first. Customers can only complete a delivery booking if their city is one you serve. ![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_40zg82.png) --- ## Common scenarios ### Deliver to the whole state Leave the state on its default **"All cities"** badge — don't touch the toggle. Every city in that state can order. ### Deliver only around your store Turn on **Target specific cities only** for that state and add just the nearby cities you actually cover. ### Mix full-state and city-limited states You can configure each state independently — some on "All cities", others limited to specific cities — in the same delivery zone. --- ## Configuration options | Option | Description | Default | Notes | | ---- | | States/Provinces | The states/provinces you deliver to | Empty | Only states within your store location's country appear; at least one state is required to save | | Target specific cities only | Restricts a state to selected cities instead of the whole state | Off ("All cities") | When on, you must add at least one city or you can't save | | Select cities | The cities served within that state | Empty | City list comes from the state's location data; a state with no city data shows "No cities available for this state" | --- ## Tips & Best practices || City targeting is per-state. You can leave most states on "All cities" and only tighten the one or two states where you deliver in a limited radius. | If a state won't let you save, check that its toggle is on but no city is selected — either add a city or switch the toggle back off. | Removing a state deletes all of its configured cities, so double-check before removing a state you've spent time setting up. --- ## Troubleshooting ### I can't save after turning on "Target specific cities only"? Once the toggle is on, at least one city is required. Add a city in **Select cities**, or turn the toggle off to go back to "All cities". ### There are no cities to choose for my state? City options come from the location data for that country and state. If none are available, the field shows "No cities available for this state" — in that case, keep the state on "All cities". ### My state/province isn't in the list? The state list is based on your store location's country. Make sure you have a store location set for that country. ### A state shows "already used in other zones"? The same state can't be used in more than one delivery zone. Remove it from the other zone first, or pick a different state. --- ## FAQ ### Will this change my existing delivery zones? No. Every state you already added stays on "All cities" and behaves exactly as before. City targeting only applies to states where you switch the toggle on yourself. ### How do I undo city targeting? Open the state block and switch **Target specific cities only** off. The state goes back to "All cities" and delivers to the whole state again. ### What happens if I remove a state that has cities configured? DingDoong shows a confirmation popup, and removing the state deletes all of its configured cities.