> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://help.omegatheme.com/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # DingDoong plans, billing & how to upgrade or downgrade # DingDoong plans, billing & how to upgrade or downgrade Understand DingDoong's four plans, how billing works through Shopify, and how to change your plan anytime. ## Overview DingDoong has four plans — **Free, Essential, Smart, Enterprise** — so you can start small and unlock more as you grow. Each plan can be billed **monthly**, **yearly** (discounted), or as a **lifetime** purchase, selected with the cycle toggle on the Pricing page. All charges go through **Shopify Billing** and appear on your Shopify invoice; DingDoong never stores your payment details. || Changing plans never deletes your settings or data. Upgrading unlocks features instantly; downgrading just locks the features above your new tier. ## Before you start * You can approve app charges on your store (store owner or staff with billing access). * Open the in-app **Pricing** page for current prices and the full feature comparison — prices are shown live there. ## Plan tiers at a glance Each plan lists its **quota**, **location limit**, and **feature set** on the Pricing page. Roughly: | Plan | Who it's for | Location limit* | | ---- | | **Free** | Trying scheduling on a small store | 1 | | **Essential** | Stores running daily delivery/pickup | 2 | | **Smart** | Busy stores needing advanced controls | 5 | | **Enterprise** | High-volume / multi-location operations | 20 | * Location limits per current code; confirm on the Pricing page. For what each tier unlocks (e.g., order limits & specific products = Essential+; overrides, surcharges, customer note, Google Calendar sync = Smart+; checkout-page picker = Enterprise + Shopify Plus), see the feature comparison on the Pricing page. || Exact prices and the full feature matrix live on the in-app **Pricing** page and can change with promotions, so they aren't duplicated here. ### Billing cycles Each paid plan offers **monthly**, **yearly** (discounted), or **lifetime** (one-time) billing — switch with the cycle toggle on the Pricing page. ## How to upgrade your plan Here's how, step by step: ### Step 1: Open the Pricing page In the DingDoong admin, go to **Pricing**. ![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_i55fxr.png) ### Step 2: Choose a plan and billing cycle Toggle **Monthly / Yearly / Lifetime**, compare the tiers, and select your plan. ### Step 3: Approve the charge in Shopify Shopify shows the charge approval screen. Click **Approve** — you're returned to DingDoong with the new plan active immediately. ## How to downgrade or cancel Open **Pricing**, select a lower tier (or Free), and approve. Shopify prorates charges between plans automatically. To stop charges entirely, downgrade to **Free**; to end the subscription completely, uninstall the app from your Shopify admin. ## Common scenarios ### Seasonal upgrade Upgrade before a peak season (BFCM, Christmas), then downgrade after — your configuration is preserved either way. ### Monthly → yearly Select the same plan with the yearly cycle; Shopify prorates your unused monthly time. ### Try a premium feature Upgrade, test it; if it's not for you, downgrade — settings for locked features are kept and reactivate if you upgrade again. ## Configuration options | Option | Description | Notes | | ---- | | Plan | Free / Essential / Smart / Enterprise | Higher tiers unlock more features + locations | | Billing cycle | Monthly / Yearly / Lifetime | Yearly discounted; Lifetime one-time | | Upgrade / Downgrade | Change anytime on Pricing | Shopify prorates automatically | ## Tips & Best practices || If a feature shows an upgrade badge or is greyed out in the app, the Pricing page tells you exactly which tier unlocks it — match the plan to the features you actually need. | Choose yearly (or lifetime) once you've used DingDoong for a few months — the discount typically pays off. ## Troubleshooting ### I upgraded but the feature is still locked? Reload the app (or reopen it from Shopify admin) so the new plan registers. If it persists after approving the charge, contact support. ### I was charged after uninstalling? Shopify bills app subscriptions in 30-day cycles; a final prorated invoice can appear. Billing is handled by Shopify, but contact us and we'll help. ## FAQ ### Will I lose settings when downgrading? No — settings and data are kept; features above your new tier are locked, not deleted, and resume if you upgrade again. (Note: location limits drop — review before downgrading if you run multiple stores.) ### Is there a free trial? Trial availability, when offered, is shown on the in-app Pricing page. ### How do I cancel completely? Downgrade to Free to stop charges while keeping the app, or uninstall the app to end the subscription. ## Related articles * [Location limits by plan](https://help.omegatheme.com/en/article/location-limits-by-plan-uaug9q/)— Location allowance per tier *(Locations)* * [DingDoong Overview and Key Features](https://help.omegatheme.com/en/article/dingdoong-overview-and-key-features-dgujwa/)— What each feature does *(Get Started)* * [Sync orders to Google Calendar](https://help.omegatheme.com/en/article/sync-orders-to-google-calendar-4kwsar/) — Example Smart-plan feature *(Order Management)* ||| If you need further assistance, feel free to reach out to us via live chat or email at contact@omegatheme.com. We're happy to help!