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# Dispute Management Setup

Disputes and chargebacks are stressful — you have to spot them in time, gather the right proof, and respond before PayPal/Stripe's deadline. Dispute Management brings the whole PayPal/Stripe workflow into your Shopify admin: Synctrack detects new PayPal/Stripe disputes in real time > notifies you the moment one is filed > gets your store ready to auto-fill the evidence PayPal/Stripe asks for and suggests additional evidences to strengthen your position in a dispute.

You set everything up once under **Settings > Dispute settings**. After that, your disputes flow in and notifications go out automatically.

## Step 1: Turn on Dispute Management

Go to **Settings > Dispute settings** > **Turn on** the toggle. The setup sections — **Store information**, **Payment gateway**, and **Dispute notification** — appear right below on the same page. You can switch the feature off anytime (All setting information will remain, only turn off dispute flow).

![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/group-93_1uqe6ic.png)

## Step 2: Add your store information

This is the information Synctrack reuses to auto-fill the **Store info** evidence tab on every PayPal dispute, so you only enter it once. Fill in:

* **Contact email** (required)
* **Store URL** (required) — paste it with or without `https://`; we strip the protocol automatically.
* **Refund & Return Policy URL**
* **Terms & Conditions URL**
* **Shipping Policy URL**
* **Cancellation Policy URL**

Click **Save**. The card collapses with a green **✓ Saved** marker.

> **Note:** On **Premium and Enterprise** plans you'll see **+ Add more store** below this card — use it to configure separate dispute settings for each connected store.


![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/group-14_11ndadf.png)

## Step 3: Connect your account

In the **Payment gateway** card, click **Connect Paypal Development Account** to add your PayPal account for dispute and enter your account's **Email**, **Client ID**, and **Secret key**. For the full walkthrough of where to find your Client ID and Secret key, see [**Connect Your Account to Synctrack**](https://help.omegatheme.com/en/article/connect-your-account-for-dispute-management-1j3nnb2/?bust=1782198607890)**.**

![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/group-15_xwao1c.png)

## Step 4: Choose your email notifications

In the **Email notification** card, add who should be alerted under **Recipient emails** (type an email and press Enter — up to 5 recipients). Then, on the **Paypal** tab, switch on the events you care about:

* **New dispute opened**
* **Dispute status changed**
* **Response deadline in 48 hours**
* **Dispute won**
* **Dispute lost**
* **Monthly dispute report**

Click **Save email notification**.

![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/group-16_12x24q7.png)

## You're all set

Once all three sections are saved, a green **Setup complete!** banner confirms your PayPal dispute management is active. Click **Go to Dispute Management** to view incoming disputes. From now on, when a dispute is filed on your connected PayPal account, Synctrack detects it and emails you (typically within 15 minutes).

![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/group-17_18y9r8h.png)

> **Note:** Evidence auto-fill requires **Pro** or above. On **Basic** you fill the evidence in yourself. The **Free** plan is view-only — you can see your disputes but the action buttons are locked.

**Related articles:** [Connect Your Account to Dispute Management](https://help.omegatheme.com/en/article/connect-your-account-for-dispute-management-1j3nnb2/?bust=1782198607890) · [View and Filter Your Disputes](https://help.omegatheme.com/en/article/view-and-filter-dispute-lists-1v1l69w/?bust=1782203948354) · [Submit Paypal Dispute Evidence with One-Click Auto-Fill](https://help.omegatheme.com/en/article/submit-paypal-dispute-evidence-with-one-click-auto-fill-167u83s/?bust=1782203908398)

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