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# Email & notifications overview

# Email & notifications overview

DingDoong can email customers and staff at key moments — confirmation, ready for pickup, out for delivery, reschedules, and missing-date recovery. This is your map of all of them.

|| Email notifications are available on all plans.



## Overview

All DingDoong emails are managed in **General settings → Email notifications**. Before any of them send, you must **verify your sender email address** once. Then enable and customize the emails you want.

|| DingDoong status emails (Ready for pickup, Out for delivery) are triggered by the **status you set in the [Order report](#)** — not by Shopify's status.



## Before you start

* Open **General settings → Email notifications**.
* Have access to your sender email inbox to confirm verification.



## Step 0 — Verify your sender email (required once)

Go to **General settings → Email notifications → Verify your email address**, then click the verification link in the email we send you. Until verified, no DingDoong emails will send.

![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_1g10e48.png)



## The emails you can send

| Email | Who gets it | Trigger | Article |
| ---- |
| Selected schedule in order confirmation | Customer | Order placed | [Confirm schedule in order confirmation email](#) |
| Ready for pickup | Customer | You set status "Ready for pickup" in Order report | [Ready for pickup email](#) |
| Out for delivery | Customer | You set status "Mark as dispatched" in Order report | [Out for delivery email](#) |
| Missing-date recovery | Customer | Order placed without a date | [Customize the missing-date recovery email](#) *(Auto-Recovery)* |
| Reschedule confirmation | Customer | Customer reschedules | [Reschedule email notifications](#) |
| Reschedule staff alert | Staff | Customer reschedules | [Reschedule email notifications](#) |
| New order notification | Staff | New scheduled order | [Staff new-order notification](#) |



## Common scenarios

### Keep pickup customers informed

Verify your sender, then enable Ready for pickup and update statuses in the Order report.

### Reduce "where's my order" messages

Enable Out for delivery so customers know when their order is on the way.

### Never miss a no-date order

Enable missing-date recovery so customers are auto-asked to pick a date.



## Tips & Best practices

|| Verify your sender email first — it's the one step that blocks every other email if skipped. Send yourself a test of each email after enabling it.

| Status emails depend on you updating order status in the [Order report](#) — build that into your daily routine.



## Troubleshooting

### No emails are sending?

Your sender email is probably not verified. Complete Step 0.

### A status email didn't fire?

It's driven by the DingDoong status in the Order report, not Shopify — set the matching status.



## FAQ

### Do these replace Shopify's emails?

No — they're additional, DingDoong-specific notifications.

### How do I turn an email off?

Toggle it off in General settings → Email notifications; its template is kept.



## Related articles

* [Confirm the selected schedule in the order confirmation email](https://help.omegatheme.com/en/article/confirm-the-selected-schedule-in-the-order-confirmation-email-5gq27x/)· [Notify customers when their order is "Ready for pickup"](https://help.omegatheme.com/en/article/notify-customers-when-their-order-is-ready-for-pickup-19zfk9d/) · [Notify customers when their order is "Out for delivery"](https://help.omegatheme.com/en/article/notify-customers-when-their-order-is-out-for-delivery-znfc3j/)*Email & Notifications)*
* [Reschedule email notifications: confirm schedule changes with customers and staff](https://help.omegatheme.com/en/article/reschedule-email-notifications-confirm-schedule-changes-with-customers-and-staff-hea0t9/) - [Let customers reschedule their delivery date from the order status page](https://help.omegatheme.com/en/article/let-customers-reschedule-their-delivery-date-from-the-order-status-page-a0zmau/) *(Email & Notifications)*
* [Order report: track, filter, update, and export scheduled orders](https://help.omegatheme.com/en/article/order-report-track-filter-update-and-export-scheduled-orders-1huis65/)— Status updates that trigger emails *(Order Management)*



||| If you need further assistance, feel free to reach out to us via live chat or email at contact@omegatheme.com. We're happy to help!