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# Emails

Customize emails effortlessly with auto language detection and tailored language versions for effective communication.


# 1. Language Setting

This help you change the some defaults information in email. This works on** Auto-response Email**

Go to Template -> Select your active email -> Language settings

|| Note: You can edit your inactive template. When you save your edits, it will be activated and replace your current template.

![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_1j21ndt.png)

Each language is a distinct version of the email template

You can change information from English into your language. Click save when you're done. New information will be updated to template settings.

![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_761idm.png)

# 2. Multi-Language

At the initiation, a default language, British/English, is preset. You can add 1 or more language versions to the PDF template. Each language version contains a distinct list of text labels via email template, displayed in the form of text fields.

![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_1yrzpfo.png)

Each language is a distinct version of the email template

**Add a language version:** You can add 1 or more language versions by clicking on the ➕ icon on the right of the language tabs. As a result of adding more language versions to this feature, the Quote Detail feature will present these options while you are trying to send either an auto-responder email or a quotation email to your customers.

![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_r1yh5x.png)

You can add 1 or more language versions to the email template

**Delete a language version:** You can remove a language version by clicking on the Delete button of the corresponding language tab.

![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_1kltzfg.png)

# 3. Auto Detect Language

While this function is not available for admin notification emails, it works for the auto-response email. 

![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_195i63u.png)

**For Auto-response emails:** 

When activated, it automatically detects the customer's language and sends the auto-responder in that language. However, there is a precondition to be met that is you must have the corresponding language version available in your language setting list. 

For example, if a French customer submits a quote request, and you already have a French version of the auto-response email, the email will be sent in French.

![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_1lvxz0m.png)
# 4. Salesperson

You can display salesperson info by adding the dynamic value to the emails. 

If the quote is assigned to a salesperson, their information will be displayed. If the quote is not assigned to anyone, no information will be displayed


![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_1qkm1mn.png)
![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_19k0omm.png)
However, for **auto-response and admin emails**, in the salesperson section, if you set it to "auto assign to admin rule," the salesperson’s information will not be displayed. The salesperson’s information will only be shown when using** "System Randomly Assign," "From least busy to most busy member," or "Customize quote assignments.**

![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_10lvxo1.png)