> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.omegatheme.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Error Logs

**During the use of the app, you may encounter some issues as follows:**

![error](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/csr5lb3boolmvxyn0f6f_11ft945.jpg)
**This is normal, and here are some guidelines:**

|| PERMISSION_DENIED: Request had insufficient authentication scopes

###### Problem Description:
The error you're encountering indicates that the access token used to make the request to the Google Ads API does not have the necessary scopes to perform the action.

###### Solution:
To resolve this issue, ensure that the access token you're using includes the required authentication scopes. You can do this by following these steps:
1. Disconnect your google ads account:
#### 
![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/14072026104927rec_1qatcg5.png)
2. **Reauthorize OAuth Flow:** reauthorize the OAuth flow to request the updated scopes, and obtain a new access token with the correct permissions.

3. Click Accept scope: **Accept all scopes**

![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_1fe2uom.png)


|| PERMISSION_DENIED: The specified conversion action name already exists

You may encounter errors when creating conversion events
###### Problem Description:
This error occurs when you already have a conversion event in Google Ads with the same name as the conversion name you're trying to create.
We create ads using the formula: TRAKPILOT_ + event name.
For example, if you want to create a purchase event but there is already a conversion event named TRAKPILOT_PURCHASE in Google Ads, the error will be triggered.

###### Solution:
Access your Google Ads account, rename the duplicated event, and everything will function normally.

**Or you can contact our support team by clicking on the chat icon in the app.** 🎉