> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.omegatheme.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How Courier Mapping works?

Courier mapping helps Synctrack correctly identify and connect your store’s shipping methods with the right carriers, so tracking updates are accurate and delivered in real time.

# What is courier mapping?
Courier mapping is the process of linking your **Shopify shipping methods** to the actual **carrier names** recognized by Synctrack (e.g. "J&T Express", "UPS", "DHL").
This step is important because:
* It ensures tracking numbers are matched with the correct carriers
* It improves tracking accuracy and status updates
* It prevents delays or errors in syncing tracking data

# When is courier mapping needed?
Courier mapping is especially useful when:
* You use **custom shipping names** in Shopify
* Your tracking numbers come from **third-party fulfillment services**
* Synctrack cannot automatically detect the carrier based on the tracking number format
Without proper mapping, some shipments may stay in **Pending** status or show incorrect tracking information.

# How to set up courier mapping

1. Click on **Settings** tab on the left navigation bar, go to **Courier Mapping**

![](https://storage.crisp.chat/users/helpdesk/website/8383e5404a31c000/image_1ay7v4a.png)

2. Start to set up **Preferred courier**/ **Courier mapping**

**Preferred courier**
When a new tracking number is added to the system, Omega will first check the preferred courier list set by the merchant to determine which courier should be detected for that tracking number. This feature helps merchants ensure that their preferred courier is prioritized for tracking updates, ensuring accurate and timely tracking information for their shipments

![](https://storage.crisp.chat/users/helpdesk/website/8383e5404a31c000/image_gxmtes.png)

![](https://storage.crisp.chat/users/helpdesk/website/8383e5404a31c000/image_1rc8zle.png)

**Courier mapping**
For example, if the system automatically detects the courier as "A," but the merchant wants to display "B" as the courier on the tracking page, they can use this feature to replace the actual courier with "B." This feature gives merchants the flexibility to customize the displayed courier information to align with their preferred couriers or specific shipping arrangements

1. Input the original courier in the field **Actual courier**
2. Input the replaced courier you want to show on tracking page in the field **Shopify courier**

![](https://storage.crisp.chat/users/helpdesk/website/8383e5404a31c000/image_1lnunuw.png)

Based on your previous order, we have detected orders having tracking number fulfilled with courier name that does not match the actual courier, we suggest the following mapping.

> 🚚 **Reduce order inquiries by combining ETA with real-time tracking.**  
> 👉 [Click Free Install](https://apps.shopify.com/omega-order-tracking?utm_campaign=crs&utm_source=returnsdrive&utm_medium=docmapping)