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# How return notifcations are sent to your customers?

The notifications for the return/exchange process are standardly set up to be sent to your customers for tracking the status of the return requests.

![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_77z2ui.png)

### Return request email flow

![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_1jqeye1.png)

### Exchange request email flow

![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_1dgyr5f.png)
| Note: The notifications need enabling the "Settings" and automatically sending to your customer based on your actions on that requests.

![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_19carsk.png)