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# How to connect with Delhivery?

## Step 1: Obtain Your API Key
* Navigate to **Main Menu > Settings > API Setup** page.
* Users can view and copy the existing API Token
![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_q66mdv.png)

* Users can also click on “Request Live API Token” that refreshes the old token with a new token
![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_opspao.png)

**Once you generate a new Token, your old token will stop working immediately**
* Once you generate your token, it will be visible for 5 minutes and then will be hidden from view
* To protect your data, you’ll only be able to reveal your API token once.
* Copy and save your API token in a secure place.
 
**How can I test Delhivery One APIs?**
You can read API documentation by logging in to Delhivery One and visiting https://ucp.delhivery.com/developer-portal/v1/execute
Please refer to this article on [Client Developer Portal](https://help.delhivery.com/home/docs/client-developer-portal-1)
 
## Step 2: Connecting Your Account
Once you have your API Key:
 
* Log in to your Synctrack Returns dashboard.
* Navigate to the “Settings” section > “Logistics” tab
* Look for the Delhivery integration option and click “Connect” or “Set up”.
* You’ll be prompted to enter your API Key. Paste the key you received into this field.
* Click “Connect” to establish the connection.
![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_v4eetn.png)

## Step 3: Configure Settings
After connecting:
* Set your default package sizes and types.
* Make sure method “Ship with pre-paid lable” is enabled
![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_3ts6az.png)

## Step 4: Test the Connection
Before going live:
* Create a test return request on return page
* Choose “Ship pre-paid label” for return method (This method is only displayed on return page if you enable it in the app as the step above mentioned)
![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_lvcj9g.png)

* Submit request
* Go into the app, open this request at tab “Return management”
* Click to approve the request & Select the appropriate shipping carrier if prompted.
![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_15bb6e0.png)

* Verify that the label is created correctly and contains accurate information.
| **For more info of How to create and print return labels, [click here](https://help.omegatheme.com/en/article/create-and-print-return-labels-ddnoos/)