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# How to integrate Shopify Customer Account into return portal?

## Overview

With Synctrack Returns, merchants can allow customers to use [Shopify Customer Account](https://help.shopify.com/en/manual/customers/customer-accounts/new-customer-accounts) to submit return requests easily. Customer accounts is the newest version of Shopify customer accounts, and lets your customers sign in using a one-time 6-digit verification code sent by email. A password isn't required to sign in.

## What's the difference among three types of order lookup method?
the 
| Feature | Shopify Customer accounts | Email or Phone + Order Number | Email + Email Verification Code |
| ---- |
| Sign-in experience | Customers can sign in using the following options:A one-time six-digit verification code that's sent to their email address[Sign in with Shop](https://help.shopify.com/en/manual/customers/customer-accounts/new-customer-accounts/manage#shop), which is turned on automatically for stores using Shop Pay, or for stores on the Shopify, Advanced, or Retail plans. | Customers can sign in using the following ways:An email or phone (optional)Order Number ID | Customers can sign in using the following ways:A one-time six-digit verification code that's sent to their email address |
| Main benefit | Customers can view all orders and submit return request easily without logging in again if they have already signed in store. | Customers can view a specific order they need to submit return requests by requesting an order ID to search for. | Customers can view all orders and submit return request easily with only email submitted when purchasing. |
| View all order history | ✔ | ✘ | ✔ |
| Supports [B2B](https://help.shopify.com/en/manual/b2b) | ✔ | ✘ | ✘ |
| Supports [social sign-in](https://help.shopify.com/en/manual/customers/customer-accounts/new-customer-accounts/manage#social) using Google and Facebook | ✔ | ✘ | ✘ |
| Drawbacks | Can not find a specific orders | Need to have an detailed order ID to search | Need to log in again even when customers have signed in store. |


| Important tips: With Shopify Customer Accounts, you can enhance your customer returning experience much more friendly and reduce the time to log in to submit a request.


## How to use the " Login with Shopify Customer Account?

### Step 1: Go to Return Page > Customize 



### Step 2: Choose Order Look up page > Select "Login Shopify Customer Account" section > Save


![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_qftven.png)

## How it works?

1. When your customers have already signed in Shopify Customer Account, they can see directly all orders to submit return request. 


![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_186y32a.png)

2. When your customers have not yet signed in Shopify Customer Account, they can click "Login with Customer Account" to sign in (with passwordless email) and view request then.


![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_1whrelk.png)

![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_452gpi.png)

## Who can use the feature?

### Availbale on Starter Plan