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# How to issue a refund after approving a request?

## Overview

In Synctrack Returns, merchants can flexibly manage refund resolutions & issue a refund after a return request has been approved.

### What we'll learn 
In this article, we will explore the following topics:
1. [How to issue a full refund for a return request?](#2-how-to-issue-a-full-refund-for-a-return-request)
* [Option 1: Refund to Original Payment Method](#3-option-1-refund-to-original-payment-method)
* [Option 2: Refund to Gift Card](#3-option-2-refund-to-gift-card)
* [Option 3: Refund to Store Credit](#3-option-3-refund-to-store-credit)
* [Option 4: Refund to Discount Code](#3-option-4-refund-to-discount-code)
2. [How to issue a partial refund for a return request?](#2-how-to-issue-a-partial-refund-for-a-return-request)

| Save manual time: instead of issuing each refund by hand, set up an **Auto-issue a refund** automation rule to refund automatically once the return is shipped or delivered. See [A complete guide: Automation Return Rules](https://help.omegatheme.com/en/article/a-complete-guide-automation-return-rules-1svb78v/#2-how-to-enable-the-auto-issue-a-refund).

## Requirement

| A merchant can issue a refund to shoppers only after approving the return requests.

## How to issue a full refund for a return request?

1. After approving the return request successfully.
2. Click the "Refund" button to show a page to issue a refund with refund resolution options:

![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_148lg0o.png)

![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_1skl2tg.png)

### Option 1: Refund to Original Payment Method
* This option refunds the amount to the payment method used in the original purchase.
* Synctrack will immediately create a Refund on your Shopify admin.

![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_xcf624.png)

### Option 2: Refund to Gift Card
* This option issues the refund amount as a gift card.
* Synctrack will immediately create a gift card on your Shopify admin.
[Learn how to set up refund to gift card resolution](https://help.omegatheme.com/en/article/refund-to-gift-card-nv0qtw/)


![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_1dxdqob.png)

### Option 3: Refund to Store Credit
* This option adds the refund amount as store credit to the customer’s account.
* Synctrack will immediately create store credit in the customer’s account on your Shopify admin.
[Learn how to set up refund to store credit resolution](https://help.omegatheme.com/en/article/refund-to-store-credit-1xyaawk/)


![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_1jo7ygu.png)

### Option 4: Refund to Discount Code
* This option creates a discount code for the refund amount.
* Synctrack will immediately create a discount code for the shopper in Shopify.
[Learn how to set up Refund to Discount Code](https://help.omegatheme.com/en/article/refund-to-discount-code-6db3fi/)

![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_18q64br.png)

## How to issue a partial refund for a return request?
1. After approving the return request successfully.
2. Click the "Refund" button to show a page to issue a refund with refund resolution options
3. Edit the quantity of refunded items 

||| Important Note: The partial refund only works when the return request has greater than or equal to above 2 items. And the partial refund value will be based on the number of items you want to refund. 


![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_14k03mn.png)

4. After Partially Refunded, you will see a badge "Partially refunded" and the number of items you refunded before. Also, you can refund the rest of the value anytime in the future. 


![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_s43ish.png)

||| Important Note: The refund button will only disappear after you finished refund full amount of the request


![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_qd0h9c.png)

## Who can use the feature?

### Available on Starter plan

1. Refund to Original Payment method

### Available on Professional plan

1. Refund to Store Credit
2. Refund to Discount Code
3. Refund to Gift Card