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# How to reopen resolved return requests

## Overview
In Synctrack Returns, merchant can reopen a return request that has already been marked as **Resolved**, so they can complete any remaining missed actions:
* Issuing a refund
* Marking items as received
* Restocking returned items

## How to open a resolved return request?

1. The **Open request** button is only visible when the return request status is **Resolved.**

![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_1tpgon6.png)
2. Click **Open request**:
* The request status will change from **Resolved → Approved**
* The system checks which actions were already completed

![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_juw4hc.png)


3. After reopening the request
* Actions that have **not yet been completed** will become available, including:
    * Refund
    * Mark as received
    * Mark as restocked

![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_1wnsfpl.png)
|| Actions that were already completed before the request was resolved will not be shown again to prevent duplicate processing.

## Who can use the feature?

### Available on Starter Plan