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# How to replace tracking links with your branded tracking page


![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/cleanshot-2026-03-23-at-100212_1s4ob0t.png)

# **What this feature does**
When enabled, Synctrack replaces the default tracking link on your fulfilled shipments (the one in Shopify's order status page, shipping confirmation emails, and order detail page) with a direct link to your branded tracking page. This keeps customers on your store experience instead of sending them to a carrier site.

# **How to enable it**
1. Go to **Settings → Tracking link set-up**
2. Toggle on **Replace tracking link**
3. Synctrack will automatically replace tracking links on all new shipments synced from this point forward.
**Turning it off** If you disable the feature, new orders will no longer have their tracking links replaced. Previously replaced links remain in place until the app is uninstalled.
**When the app is uninstalled** Synctrack will remove all replaced tracking links and restore the original links.
# **Replace links for old shipments**
You can also apply the replacement retroactively to shipments synced in the **last 30 days**. Click **Replace links for old shipments** and confirm. 
Note: this setting will be temporarily disabled for 1 hour after you confirm, while the backfill runs.

# **Where the new link appears** 
Once replaced, the branded tracking link shows up everywhere Shopify uses the tracking link:
* Shopify Order detail page (merchant view)
* Order status page (customer view)
* Shipping confirmation emails
* Any other integration using the tracking link