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# How to resend notification for return request?

## Overview

In Synctrack Returns, merchant can manually resend email notifications to shoppers directly from the order management detail page. This feature is particularly useful for **handling failed email deliveries, resending confirmations upon customer request**, or sending notifications that were previously skipped.

## How to resend the notification for the return request? 
### Step 1: Go to Management > See specific details for a requests > Click "Resend Notification" button

| Note: Resend notification will be only available for the emails you enabled in notification templates, and they were sent at least once before in timeline.

![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_dl58xd.png)

![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_kp50um.png)

### Step 2: Preview and choose the "Notification types" > Click "Resend" button


![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_1f8ynq2.png)

## Who can use the feature?

### Available on Starter plan