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# How to use the Blacklist for Locations and Keywords on the Tracking Page

Synctrack’s **Keyword and Location Blacklist** feature lets you hide or replace specific words, phrases, or geographic locations shown in tracking information. This is especially useful for **dropshippers** who want to mask fulfillment origins like “China” or “Asia” that may cause customer concern.
You can:
* Replace countries, regions, or cities with your own custom locations    
* Replace specific keywords with alternative terms (e.g. “front door” → “home address”)    
* Use RegEx to apply flexible rules to multiple word formats

# How to enable the blacklist feature

1. Go to **Synctrack** > **Tracking Page**    
2. Open the **Blacklisting** tab    
3. Toggle to **Enable** the feature
4. Click **Settings** to begin configuring

# Common use cases

| Find | Replace with | Use case |
| ---- |
| CN  |  Germany | Mask country code |
| YunExpress | In Transit | Hide carrier name |
| front door | home address | Adjust delivery language |
| /yunexpress/i | International courier | Replace all case variations using RegEx |
# Replacing Locations

You can hide or replace origin countries, regions, or cities in tracking data.

### Option 1: Replace with an empty location
This hides the original country or region.
Steps:
1. Select **Empty location**    
2. Choose the country/region you want to hide (e.g. China)    
3. The selected location will no longer appear on the tracking page

![](https://storage.crisp.chat/users/helpdesk/website/8383e5404a31c000/image_jmqr9r.png)
### Option 2: Replace with another location
Swap the origin with a custom location of your choice (e.g. China → Berlin, Germany).
Steps:
1. Select **Another city**   
2. Under **Country or region to be replaced**, select the countries or regions to mask    
3. Under **Replace with**, select the location you want to display instead. **Note: **You can also mask entire regions like “Asia.” Synctrack will automatically apply your replacement to ** all countries and cities** in that region. Example: If you replace “China” with “Berlin,” then any Chinese city (e.g. Guangzhou, Shanghai, Chengdu) will be shown as “Berlin” on the tracking page. ****
4. Save changes
![](https://storage.crisp.chat/users/helpdesk/website/8383e5404a31c000/image_15vembi.png)
# Search and replace words
Use this to replace specific carrier names, phrases, or codes like “CN”.
**Steps:**
1. In the **Blacklisting** section, click **Add new line**    
2. In the **Find** field, enter the word or phrase to replace (e.g. “YunExpress”, “CN”, “front door”)    
3. In the **Replace** field, enter your preferred word or phrase (e.g. “In Transit”, “Berlin”, “home address”)    
4. Click **Save**

###### Using Regular Expressions (RegEx)
The basic find/replace tool is **case-sensitive** and requires an exact match.
If you want to replace **all variations** of a word (e.g. YunExpress, yunexpress, YUNEXPRESS), use RegEx.
**Example:**  
To replace all versions of “YunExpress” with “International courier”
* Use `/yunexpress/i` in the **Find** field   
* Enter `International courier` in the **Replace** field
This matches and replaces all capitalization styles.