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# Incentivize bonus credit for exchange request

## Overview

With Synctrack Returns, merchant can encourage customer to exchange rather than refund by rewardinng them a small incentive when choosing exchange option.


## How to set up Bonus Credit for Exchange option?
### Step 1: Go to Settings > Exchange Upsell
1. Enable the Bonus Credit section
2. Add amount of bonus credit 
3. Customize description to give customer an encouraging message 

| The bonus credit can be set as either a fixed amount or a percentage amount, and it will be added to each exchange request. (*If set as a percentage, the bonus credit will be calculated based on the subtotal price.


![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_1qjj2r0.png)
### Step 2: Set Return reason condition to apply Bonus Credit (optional)

![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_psih2i.png)

### Step 3: Save changes and Preview on return portal

![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_116tjf8.png)

## How it works?
#### In the portal
When the customers place an exchange request, they will receive an additional bonus credit based on the subtotal price.

![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_1bigmqy.png)

#### In Synctrack Admin
Here is the bonus credit shown on management in the app:

![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_8ql7d.png)

## Who can use this feature?

###### Available on Professional Plan