> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://help.omegatheme.com/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # Let customers reschedule their delivery date from the order status page # Let customers reschedule their delivery date from the order status page Add DingDoong's reschedule date picker to your Thank you / Order status page so customers can change their delivery or pickup date themselves — no support tickets needed. ## Overview Plans change. Instead of emailing you to move a delivery, customers open their order status page (linked from every Shopify order email), pick a new date in the DingDoong widget, and both sides get a confirmation email automatically. This reduces support workload and missed deliveries. || Enabling rescheduling does not modify any existing orders — it only adds the option for customers to make changes themselves going forward. ## Before you start * DingDoong is installed with at least one delivery method enabled. * Your store's checkout supports checkout/thank-you page app blocks (Shopify checkout extensibility). * Optional but recommended: enable reschedule confirmation emails — see [Reschedule email notifications](#) *(General Settings)*. ## How to set up the reschedule date picker Here's how, step by step: ### Step 1: Open Widget display In the DingDoong admin, go to **Widget display** and find the **Reschedule date picker** card. ![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_4ff35k.png) ### Step 2: Add the block in the checkout editor Click the **Add block** button. This opens Shopify's checkout editor directly on your **Thank you** page with the apps panel ready. ![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_15p10lq.png) ### Step 3: Place the DingDoong block Add the DingDoong reschedule block to the Thank you / Order status page layout, position it where you want it, and click **Save** in the checkout editor. ![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_uzgcqx.png) ### Step 4: Test it Place a test order, open the order status page from the confirmation email, and change the date. See [How to place an order test](https://help.omegatheme.com/en/article/how-to-place-an-order-test-rjbxys/). ![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_ml0n9w.png) ## How it looks for the customer On the order status page, the customer sees their currently scheduled date with an option to change it. The widget shows only valid dates — it respects your cutoff time, prep time, blackout dates, and order limits, exactly like the storefront date picker. After confirming, they receive a "Your order has been rescheduled" email showing the old and new date. ![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_lcuv5t.png) ## Common scenarios ### Customer picked the wrong date at checkout They fix it themselves in seconds from the order status page — no chat or email needed. ### Order placed without a date (Auto-Recovery) The recovery email links to this same page, so the reschedule block doubles as the date-selection surface for [Auto-Recovery](#) *(Auto-Recovery)*. ### You need to keep certain orders locked Schedule rules still apply — dates inside your cutoff or prep window can't be selected, so customers can't reschedule to a slot you can't fulfill. ## Configuration options | Option | Description | Default | Notes | | ---- | | Reschedule block placement | Where the widget sits on the Thank you / Order status page | — | Managed in Shopify checkout editor | | Customer confirmation email | "Your order has been rescheduled" email | Off until enabled | General settings → Email notifications, templates per method (pickup / delivery / shipping) | | Staff notification email | Alerts your team about schedule changes | Off until enabled | General settings → Email notifications | ## Tips & Best practices || Turn on both the customer confirmation and staff notification emails before going live — otherwise schedule changes can happen without your team noticing. | Sync your Order report (and Google Calendar on Smart plan) so rescheduled dates flow into your daily operations automatically. ## Troubleshooting ### The block doesn't appear on the order status page? Confirm you saved the checkout editor changes on the **live** checkout profile, and that the order was placed after the block was added. ### Customers see no available dates to reschedule to? Your schedule rules (cutoff, prep time, blackout dates, order limits) may block all near-term dates. Review [How to configure prep time & cut-off time](https://help.omegatheme.com/en/article/how-to-configure-prep-time-cut-off-time-1y1t4ut/). ## FAQ ### How do I turn rescheduling off? Remove the DingDoong block from the Thank you / Order status page in the Shopify checkout editor and save. All other settings are unaffected. ### Will I be notified when a customer reschedules? Yes, if you enable the staff reschedule notification — see [Reschedule email notifications](#) *(General Settings)*. ### Does the new date sync to my Order report? Yes, the order updates with the new date and appears accordingly in the Order report. ## Related articles * [Reschedule email notifications](#) — Confirmation emails for customer and staff *(General Settings)* * [Auto-Recovery: Automatically recover orders with missing delivery dates](#) — Uses the same order status page picker *(Auto-Recovery)* * [How to add selected date and time on Thank You page & Order status page](https://help.omegatheme.com/en/article/how-to-add-selected-date-and-time-on-thank-you-page-order-status-page-1e11sdo/) — Display the chosen schedule on the same page *(Get Started)* ||| If you need further assistance, feel free to reach out to us via live chat or email at support@dingdoong.io. We're happy to help!