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# Limit - Chat Notifications

Get important Order Limit alerts, quota warnings and the monthly recap - delivered to your team's chat or inbox.

###### How it work

Chat Notifications sends you alerts about your store's block action quota and a monthly recap, so you find out before limits pause and you can act in time. You choose **which** alerts to receive and **where** to receive them. Alerts can go to one or several channels at the same time: Telegram, Slack, Discord, or Email.

You can find the feature in the **Pareto - Order Limit** app under **Integration → Chat Notifications**. Click **Manage** to open the settings.

![Pareto - Order Limit app Integration page with an arrow pointing to the Chat Notifications card and its Manage button](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/screenshot-1_1o323dv.png)

1. Choose which notifications to receive

In **Chat Notifications → Notification**, tick the alerts you want, then click **Save preferences**:

| Notification | When it is sent |
| 50% block action quota used | Heads-up when half your monthly quota is used |
| 80% block action quota used | Warning before quota runs out |
| Block action quota exhausted | Critical: limits are paused until reset |
| 7 days over quota | Escalation if quota stays exhausted for 7 days |
| Monthly recap | Summary of last month |

![Notification settings panel with checkboxes for quota alerts (50%, 80%, exhausted, 7 days over quota, monthly recap) and a Save preferences button](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/anh-man-hinh-2026-06-22-luc-11_9ssxfh.png)
2. Connect a notification channel

In **Notification channels**, choose where alerts should be sent. Each connected channel shows a **Connected** badge with the account and the last tested time, and can be edited or disconnected. The header shows how many channels are connected (for example "3 of 4 channels").

![Notification channels panel showing Telegram not connected and Slack, Discord, and Email connected](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/anh-man-hinh-2026-06-22-luc-11_18lxeht.png)
###### Telegram

You need a **Bot token** and a **Chat ID**.

* In Telegram, search for **@BotFather** and click **Start**.

![Searching for @BotFather in Telegram and opening the chat showing its list of commands after clicking Start](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/20260622-114104_41o415.jpeg)


* Send `/newbot` and follow the prompts. BotFather replies with your bot token (looks like `63xxxx71:AAF...`). Copy it into **Bot token** below.

![Sending the /newbot command to BotFather in Telegram](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/20260622-114111_firby6.jpeg)
![BotFather replying with a prompt to choose a name for the new bot after the /newbot command](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/20260622-114104_rnjma6.jpeg)

* Add your bot to the channel or group, then send any message there.
* Open `api.telegram.org/bot<TOKEN>/getUpdates` in a browser, replacing `<TOKEN>` with your bot token.

```
{
  "ok": true,
  "result": [
    {
      "update_id": 838xxxx36,
      "channel_post": {...},
        "chat": {
          "id": -1001xxxxxx062,
          "title": "....",
          "type": "channel"
        },
        "date": 1703065989,
        "text": "test"
      }
    }
  ]
}
```

* In the JSON, copy the `chat.id` value (a negative number like `-1001xxxxx062`) into **Chat ID**, then click **Save & Test**.
![Connect Telegram dialog with Bot token and Chat ID input fields](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/anh-man-hinh-2026-06-22-luc-11_2r7ngd.png)

###### Slack

You need a **Bot token** and a **Channel**.

* Create a Slack app at [api.slack.com/apps](https://api.slack.com/apps) and select your workspace.

![Slack API "Your Apps" page with the Create an App button highlighted](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/screenshot-4_1hytinm.png)


* Go to **OAuth & Permissions → Bot Token Scopes → Add an OAuth Scope**, then add `chat:write`.
![Slack Bot Token Scopes section showing the chat:write scope and the Add an OAuth Scope button](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/screenshot-7_1thufe9.png)

* Still on the OAuth & Permissions page, click **Install to {workspace}** to generate your tokens.

![Slack OAuth & Permissions page with the Install to workspace button highlighted to generate tokens](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/screenshot-8_7g48a5.png)

* Copy the **Bot User OAuth Token** (starts with `xoxb-`) and paste it into the **Bot token** field below.
* Open the Slack channel you want to use, copy its **Channel ID**, and paste it into the **Channel** field. Then click **Save & Test**.

![Connect Slack dialog with Bot token (xoxb-) and Channel input fields](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/anh-man-hinh-2026-06-22-luc-11_1xzj7n7.png)

###### Discord

You need a **Webhook URL**

* Open the [Discord server](https://discord.com/channels/@me) where you want notifications. If you do not have one yet, create a server first. Then go to **Server Settings → Integrations → Webhooks**.
![Discord server interface showing the #notification channel](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/anh-man-hinh-2026-06-22-luc-11_6e6eqw.png)
![Opening the Discord channel settings (Edit Channel) for the #notification channel](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/anh-man-hinh-2026-06-22-luc-11_1p4ml4z.png)
* Click **New Webhook**, give it a name, and choose the channel that notifications should post to.

![Discord channel Integrations settings page with the Webhooks option highlighted](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/screenshot-5_w7nfz1.png)
![Discord Integrations → Webhooks page with the New Webhook button](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/screenshot-9_3ode9i.png)
* Click **Copy Webhook URL**, paste it into **Webhook URL** below, then click **Save & Test**.

![Discord webhook details showing the Name, Channel, and Copy Webhook URL button](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/screenshot-10_jfxw6r.png)
![Connect Discord dialog with a Webhook URL input field](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/anh-man-hinh-2026-06-22-luc-11_oupy3z.png)

###### Email

* Click **Connect** on Email and enter the address that should receive alerts.
* Click **Save**. No test step is needed.

![Connect Email dialog with an email address input field and a Save button](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/anh-man-hinh-2026-06-22-luc-11_qjn6ww.png)
Email alerts are delivered through CustomerIO and are sent to this address instead of your shop owner email.