5. Messenger icon appears on desktop but not mobile

Make sure that you check again the device target on the Setting from the admin page.

The live chat function on mobile in the app is loading directly from Facebook and totally depends on Facebook itself that the app could not interfere with. Therefore, when Facebook updates API or makes any changes, we could not handle fixing it. As a result, the live chat icon on mobile runs unstably.

To make sure it runs smoothly on mobile as well, please choose the Redirect to messenger page option.
Was this article helpful?
Thank you!