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# Notify customers when their order is "Out for delivery"

# Notify customers when their order is "Out for delivery"

Email delivery customers when their order is on the way — triggered when you mark it "Mark as dispatched" in the Order report.

|| Available on all plans.



## Overview

This email reassures customers their order is en route. It's sent based on the **DingDoong status** ("Mark as dispatched"), not Shopify's status.



## Before you start

* Your sender email is verified — see [Email & notifications overview](https://help.omegatheme.com/en/article/email-notifications-overview-1oubpuk/)
* You use the Order report to update statuses.



## How to set it up

Here's how, step by step:


### Step 1: Verify your sender email

Go to **General settings → Email notifications → Verify your email address** and confirm via the email we send.


### Step 2: Turn on "Out for delivery"

Toggle on the **Out for delivery** email reminder.

![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_cpwe8e.png)

### Step 3: Edit content (optional) & preview

Customize the message and preview it.

![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_chdqj4.png)

### Step 4: Send a test

Send a demo test to verify formatting.




## How it triggers

In the [Order report](#), select the order → **Update status → Mark as dispatched**. The email sends automatically. The email follows the DingDoong status, not Shopify's.

![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_1pufl7s.png)

## Common scenarios

### Same-day local delivery

Mark orders dispatched as drivers leave so customers know to expect them.

### Route batches

Use bulk status update to dispatch and notify a batch of deliveries at once.



## Tips & Best practices

|| Set "Mark as dispatched" as drivers depart — the email's value is the real-time "on the way" signal, so timing matters.

| Send yourself a test after editing so the live email always renders correctly.



## Troubleshooting

### The email didn't send?

Confirm sender email verified, the toggle on, and the status set to "Mark as dispatched" in the Order report.



## FAQ

### Is this triggered by Shopify fulfillment?

No — by the DingDoong "Mark as dispatched" status.

### How do I turn it off?

Toggle off "Out for delivery" in Email notifications.



## Related articles

* [Email & notifications overview](https://help.omegatheme.com/en/article/email-notifications-overview-1oubpuk/)— Sender verification & all emails *(Email & Notifications)*
* [Notify customers when their order is "Ready for pickup"](https://help.omegatheme.com/en/article/notify-customers-when-their-order-is-ready-for-pickup-19zfk9d/)— The pickup equivalent *(Email & Notifications)*
* [Order report: track, filter, update, and export scheduled orders](https://help.omegatheme.com/en/article/order-report-track-filter-update-and-export-scheduled-orders-1huis65/)— Where you set the status *(Order Management)*



||| If you need further assistance, feel free to reach out to us via live chat or email at contact@omegatheme.com. We're happy to help!