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# Notify customers when their order is "Ready for pickup"


# Notify customers when their order is "Ready for pickup"

Automatically email pickup customers the moment their order is ready — triggered when you mark it "Ready for pickup" in the Order report.

|| Available on all plans.



## Overview

This email tells customers they can come collect their order. It fires based on the **DingDoong status** you set in the [Order report](#), not Shopify's status.



## Before you start

* Your sender email is verified — see [Email & notifications overview](https://help.omegatheme.com/en/article/email-notifications-overview-1oubpuk/)
* You use the Order report to update statuses.



## How to set it up

Here's how, step by step:


### Step 1: Verify your sender email

Go to **General settings → Email notifications → Verify your email address** and confirm via the verification email.

![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_cofsl9.png)

### Step 2: Turn on "Ready for pickup"

Toggle on the **Ready for pickup** email reminder.

![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_1hcd0m5.png)


### Step 3: Edit content (optional) & preview

Customize the wording if you like, and preview it.

![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_z9pvp7.png)


### Step 4: Send a test

Send a demo test to confirm it looks right in a real inbox.


## How it triggers

In the [Order report](#), select the order → **Update status → Ready for pickup**. The customer receives the email automatically.

![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_14rivva.png)


## Common scenarios

### Bakery / florist pickup

Mark items ready as they're finished; customers get notified to collect.

### Batch notifications

Use bulk status update in the Order report to notify many pickup customers at once.



## Tips & Best practices

|| The email only fires when you set the "Ready for pickup" status — make updating status part of your prep workflow so customers are always notified.

| Send yourself a test after editing the content so customers never receive a broken email.



## Troubleshooting

### The email didn't send?

Confirm your sender email is verified, the toggle is on, and you set the status to "Ready for pickup" in the Order report.



## FAQ

### Does Shopify's status trigger it?

No — it's the DingDoong status in the Order report.

### How do I turn it off?

Toggle off "Ready for pickup" in Email notifications.



## Related articles
* [Email & notifications overview](https://help.omegatheme.com/en/article/email-notifications-overview-1oubpuk/)— Sender verification & all emails *(Email & Notifications)*
* [How to notify customers about "Out for delivery" orders?](https://help.omegatheme.com/en/article/how-to-notify-customers-about-out-for-delivery-orders-8q2svd/)— The delivery equivalent *(Email & Notifications)*
* [Order report: track, filter, update, and export scheduled orders](https://help.omegatheme.com/en/article/order-report-track-filter-update-and-export-scheduled-orders-1huis65/)— Where you set the status *(Order Management)*



||| If you need further assistance, feel free to reach out to us via live chat or email at contact@omegatheme.com. We're happy to help!