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# Order from VPN/Proxy

**Available for Premium and Enterprise Plan**

### Overview

This field allows users to know whether an order was placed by a VPN/Proxy customer or not

![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/20250908-133943_fmfalf.png)

This field displays one of two values:

* Yes: The order was placed by a customer using VPN/Proxy
    
* No: The order was placed by a customer not using VPN/Proxy

### Note

Data in the "Order from VPN/Proxy" column is sourced from Proxycheck, while data in the "Fraud Score" and "Order Type" columns is provided by Shopify.

Therefore, there are 2 cases that can happen:

###### Case 1: A high-risk order doesn't necessarily mean it was placed by a VPN/Proxy user

An order from a normal person who does not use a VPN/Proxy can still be marked as a high-risk order, the reasons may be as follows:

* **Incorrect Order Information:** Customer or delivery details may be inaccurate or inappropriate.
    
* **Payment Issues:** Credit card rejection or payment-related problems.
    
* **Unusual Shopping Patterns:** The Shopify system may perceive a higher risk if there are abnormal shopping behaviors, like placing numerous orders immediately after creating an account.
    
* **Linked to Previous Fraud:** The order may be associated with previously identified fraudulent orders.

###### Case 2: An order placed by a user using a VPN does not necessarily mean that the order is high-risk

A normal user, using VPN to shop and order, the reasons for this case can be explained as follows:

* **Security and Privacy Concerns:** Users commonly leverage VPNs for enhanced online privacy and data security.
    
* **Bypassing Geographic Restrictions:** VPNs enable users to access restricted online content in different countries.
    
* **Secure Public Network Usage:** VPNs are used for protection when connecting to public Wi-Fi networks in places like cafes or airports.
    
* **Overcoming Organizational Restrictions:** In workplaces or educational environments, VPNs may be employed to surpass network restrictions.
    
* **IP Address Concealment:** Users might use VPNs to keep their IP addresses anonymous, avoiding tracking from websites or online advertisements.