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# Refund to Discount Code

## Overview 

Refund to Discount code allows merchants to offer refunds as a code, helping retain revenue while providing customers with a discount code for future purchases.

## How to enable Refund to Store Credit Resolution?
### Step 1: Go to Settings > Resolution

1. Enable “**Refund to Discount code**” toggle
2. Add description text (optional)


![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_1u7u58u.png)

### Step 2: Set up settings for Discount code

1. Set up Prefix to generate the random codes => For example:  **REFUND (Prefix) + "random number" = REFUND2026**
2. Set up Value (Percentage) of Discount code
3. Set Expiration Date to encourage shoppers use the codes as soon as possible (optional)
4. Enable noitification of discount to send the information of discount code to shoppers (optional)

|| The discount code value is calculated based on the return credit. For example, if you set the discount value to 50% and the return credit is $200, the customer will receive a discount code worth $100 for future purchases.

### Step 3: Save changes > Preview on Return Page

![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_1fv5v7n.png)

## How It Works? 
### In Returns Portal
* Shows total refund value
* Customers see discount code as refund option

![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_1r3y2cc.png)
### In Synctrack Admin
* View **Refund to discount code** as resolution of return request.
* After approving request and issuing store credit sucessfully, Synctrack will display **a** random Discount code with Prefix which also leads to discunt code in your Shopify admin
![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_1sydq83.png)

### In Shopify Admin

| After refunded sucessfully, the discount code will be created and added directly to Discount in Shopify Admin and applied for shoppers.

![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_cd2nkl.png)

### Customer experience

| After refunded sucessfully, your customer will automatically receive the discount code information through Synctrack notification. [Learn more how notifications work](https://help.omegatheme.com/en/article/how-return-notifcations-are-sent-to-your-customers-fwv01v/)

![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_h03vln.png)

![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_xmgccs.png)

## Who can use the Feature?

###### Available on Profesional plan