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# Reorder resolutions and return methods on your return page

## Overview

You can now decide the order in which your options appear to customers on the return page — the same way you already reorder your return reasons. Drag and drop to arrange three groups of options:

* **Refund resolutions** — original payment, store credit, gift card, discount code, online bank transfer
* **Exchange resolutions** — same variant, different variant, different product
* **Return methods** — ship with pre-paid label, ship with any carrier, no shipment required, return to store location

Put the option you want to promote first — for example store credit or exchange — so customers see it at the top.

## How to reorder options on your return page?

### Step 1: Go to the group you want to reorder

* **Exchange resolutions:** Settings > Configuration

![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_9ia3j9.png)

* **Refund resolutions:** Settings > Resolutions

![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_8l91u8.png)

* **Return methods:** Settings > Shipping method

![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_2grk5p.png)

### Step 2: Drag to reorder

Each option now has a drag handle. Hold the handle and drag the option up or down to change its position.

| Note: you can only reorder **within** a group — options don't move across groups, and this doesn't change the top-level order of Refund vs Exchange.

### Step 3: Save your changes

When your list is different from what's currently saved, a Save / Discard bar appears at the top. Click **Save** to apply the new order, or **Discard** to go back to the last saved order.

### Step 4: Preview on the return page

The order you set is exactly the order customers see. Only **enabled** options appear to customers, in the relative order you set.

| Disabled options stay in this list (with a "Disabled" badge) so you can pre-arrange their position, but they're hidden from customers until you turn them on. If every option in a group is disabled, that group simply shows no options.

## Who can use this feature?

###### Available on Starter Plan

The individual options you can reorder still depend on your plan (for example, some refund and exchange options are available on Professional or Premium).