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> Use this file to discover available pages before exploring further.
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# Reply to reviews

Welcome to Trustify Guideline! This guide is crafted to assist you in replying to customer reviews and updating or deleting the reply.

**Why is it crucial for shop owners to reply to customer reviews?**
Replying to reviews helps build a positive online reputation, as potential customers often read responses to assess the business’s responsiveness and dedication to customer service. Additionally, it fosters a sense of community and trust, signalling to customers that their opinions are valued and that the business is attentive to their customer’s needs. Overall, responding to customer reviews is a crucial aspect of managing and enhancing a shop’s reputation.
**How it appears on the store** ![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_1j01o0z.png)

**How to reply to reviews in the app?**
**Step 1:**  From the Dashboard, you go to the page **Review manager** ![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_1xof9h1.png)

**Step 2:** Find the review you wish to reply to. Click on the **Reply** button and start replying to a review on the popup ![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_zr42xq.png)

**Step 3:** Update/ Delete a reply
* **Update the reply:** If you wish to modify your response, simply click on the “Edit reply” button and update the content. ![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_1yw5k6j.png)

* **Delete the reply:** To remove a response, open the existing reply and click on the “Delete reply” button. ![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_10ou4go.png)

If you need some more help, please feel free to contact us via live chat or email us at [**support@omegatheme.com**](mailto:support@omegatheme.com)