> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.omegatheme.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Request a custom blocking page

### Overview
Not seeing a blocking template that matches your brand? You can send a customization request to our team. We'll review your request and see how we can help you get a blocking page that fits your brand — for free.
You describe what you need through a short form, and the request is sent to our support team via chat. No emails, no back-and-forth — everything stays in one conversation.

### Where to find it
The **Request customization** banner appears in two places:
* **Blocking page** screen — below the template list on the left side.
* **Settings → Blocking template** — below the template preview card.
You can dismiss the banner using the close (×) button in the top-right corner.


![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_7lqa90.png)

### How to submit a request
**Step 1:** Click **Request customization** on the banner. A form will open.

![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_adx7lx.png)



**Step 2:** Fill in the form:
* **What would you like changed?** — tick one or more options: Logo or image, Colors, Text and wording, Layout, Something else.
* **Describe what you need** (required) — up to 1500 characters. Be specific about colors, wording, or layout changes so our team can understand what you're looking for.
* **Reference link** (optional) — a page whose look you want us to match, or a screenshot link.
* **How soon do you need it?** (optional) — pick a timeframe (e.g., *Within a week*).
**Step 3:** Click **Send request**. The form closes and the Crisp chat window opens with your request already sent as a message.

![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_9r1rn2.png)

### What's included in your message
To save you time, the message sent to our team automatically includes your store context:
* **Store name**
* **Current template** you have selected
* **Current plan**
* **Current language**
You don't need to type any of this — it's added for you.
### What happens next
Our support team replies in the **same chat conversation**, usually **within 1 business day**. You'll see the reply directly in the Crisp chat window — no need to reopen the form or check email.
From there, you and the team can continue the conversation, share references, or clarify details right in the chat.