> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://help.omegatheme.com/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # Reschedule email notifications: confirm schedule changes with customers and staff # Reschedule email notifications: confirm schedule changes with customers and staff When a customer reschedules their delivery or pickup date, DingDoong can automatically send a confirmation email to the customer and an alert to your team. ## Overview Rescheduling only works smoothly when everyone knows about it. DingDoong provides two separate notifications: a **customer confirmation** ("Your order has been rescheduled") showing the old and new date, and a **staff notification** so your fulfillment team can adjust their plan. Both are customizable, with method-specific templates for store pickup, local delivery, and shipping. || These emails only trigger when a schedule actually changes. Enabling them sends nothing retroactively. ## Before you start * The reschedule date picker is set up on your order status page — see [Let customers reschedule their delivery date](#) *(Widget Appearance & Placement)*. * Your sender email address is verified in **General settings → Email notifications**. ## How to set up reschedule notifications Here's how, step by step: ### Step 1: Open Email notifications Go to **General settings → Email notifications**. ![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_p1fzhk.png) ### Step 2: Enable the customer confirmation Under **Customer notification**, find the **Schedule changes** card and switch it on. Click the card to open the editor — there are separate templates for **pickup**, **local delivery**, and **shipping**, each showing the right labels (e.g., "NEW PICKUP DATE & TIME" and "PICKUP LOCATION" for pickup orders). ![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_1yalu03.png) ### Step 3: Enable the staff notification Under **Staff notification**, switch on the reschedule alert and open its editor to set the recipient address and template. ![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_19vvnyl.png) ### Step 4: Customize, test, save Adjust subject and content if you like (default subject: *Your order has been rescheduled*), click **Send test email** to check rendering, then **Save**. ![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_3ankw0.png) ## How it looks **Customer:** receives a branded email headed "Your order has been rescheduled" with the new date and time, the pickup location or delivery address, the order summary, and a link to the order status page. ![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_13b8l88.png) **Staff:** receives an internal alert listing the customer name, order number, old date → new date, delivery method, and payment method. ![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_148x5xr.png) ## Common scenarios ### Pickup store with frequent date changes Enable both emails so your in-store team preps orders for the right day without checking the report constantly. ### Delivery business with route planning Use the staff notification as the trigger to re-run your route plan; the old vs. new date is right in the email. ### You only want internal alerts Enable just the staff notification and leave the customer confirmation off (or vice versa) — they're independent toggles. ## Configuration options | Option | Description | Default | Notes | | ---- | | Schedule changes (customer) | Confirmation email to the customer | Off | Separate templates per method: pickup / local delivery / shipping | | Reschedule staff notification | Alert email to your team | Off | Independent from the customer email | | Subject | Email subject line | Your order has been rescheduled | Customizable per template | | Template variables | Dynamic order data | — | e.g. `{{ dingdoong_reschedule_old_date }}`, `{{ dingdoong_reschedule_new_date }}`, `{{ dingdoong_new_delivery_date_time }}`, `{{ order_status_url }}` | | Send test email | Preview delivery to any address | — | Test each method's template | ## Tips & Best practices || Test all three method templates (pickup, delivery, shipping) if you offer more than one method — each uses different labels and address fields. | Include `{{ dingdoong_reschedule_old_date }}` and `{{ dingdoong_reschedule_new_date }}` in the staff email so your team sees the change at a glance. ## Troubleshooting ### Customer rescheduled but no email was sent? Check the toggle is on for the matching method's template, and that your sender address is verified. ### Staff email goes to the wrong person? Open the staff notification editor and update the recipient address, then save. ## FAQ ### How do I turn these off? Switch off the respective toggles in **General settings → Email notifications**. Templates are kept for when you re-enable them. ### Do these replace Shopify's order update emails? No — they're additional, DingDoong-specific notifications about schedule changes only. ## Related articles * [Let customers reschedule their delivery date](#) — Set up the storefront side of rescheduling *(Widget Appearance & Placement)* * [How to notify customers about "Out for delivery" orders](https://help.omegatheme.com/en/article/how-to-notify-customers-about-out-for-delivery-orders-8q2svd/) — Another DingDoong status email *(General Settings)* ||| If you need further assistance, feel free to reach out to us via live chat or email at support@dingdoong.io. We're happy to help!