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# Reschedule

Move a booking to a new date or time without cancelling and rebooking — the original booking, its history, and customer details all stay intact.
## **Overview**
Plans change. Instead of cancelling a booking and creating a new one (which loses the booking history and order link), Reschedule moves an existing booking to a different slot in one step. The booking keeps its ID, status trail, and payment, and an email notification is sent automatically.
There are two ways to reschedule:
* A. Merchant reschedules — you change the time from inside the app (Booking Manager).
* B. Customer reschedules — the customer changes it themselves from a link in their email.
| Note: Rescheduling does not affect the customer's payment or order. It only updates the date/time and marks the booking as Rescheduled. |

## **Before you start**
* The service must have availability configured, so there are valid dates/slots to move into.
* For customers to self-reschedule, the booking reminder / confirmation email must be enabled in Settings > Notification — the reschedule link lives inside that email.
## **A. Merchant reschedules (in app)**
On the booking detail page, Reschedule sits in the action bar next to Cancel booking. 
![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/action-bar-booking-detail_lea6yr.png)
### **Override availability**
By default the calendar only offers dates and slots that are actually open. When you need flexibility — squeezing in a VIP or moving a booking to a fully-booked day — tick Override availability.
|| **Use with care: **Override lets you place the booking on any date or into a fully-booked slot, with the time entered manually. This can exceed a slot's normal capacity, so use it intentionally.

*Booking detail action bar — Reschedule is on the right*
1. Go to **Booking Manager** and Manage the booking's detail page.
2. Click **Reschedule**. The “Reschedule booking” dialog opens.
3. Pick a **new date**. For time-slot services also choose a time slot; for multi-day rentals pick the new start date (the duration is kept automatically).
4. Click **Confirm**.
![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/reschedule-modal_19xg3v5.png =800x569)
*                                                                                             The Reschedule booking dialog — calendar, time slots, and the Override availability option*

The booking moves to the new time, its status becomes Rescheduled, and the customer receives a **“Your booking has been rescheduled”** email noting that the store made the change.

## **B. Customer reschedules (from email)**
Every reminder/confirmation email contains a Reschedule link. The customer clicks it to open a self-service page — no account or login needed.
![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/customer-reschedule-page_10cd4ue.png =800x585)

*The customer-facing reschedule page opened from the email link*
1. Customer clicks **Reschedule** in their email.
2. The page shows their **current booking** (service, date, time, duration, party size).
3. They pick a new **available** date and slot, then click Confirm new time.
4. A success screen appears and a confirmation email with the new time is sent.
![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/customer-reschedule-success_1eise3m.png =800x483)


*Confirmation screen after the customer reschedules*
| The customer page only shows slots that still have space — they can't double-book. There is no override on this page; that's merchant-only. |