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# Returned

Record when a rented item comes back, capture the exact return time, and automatically flag whether it was returned on time or late.
## **Overview**
For rental businesses the loop ends when the item is returned. Mark as Return gives you one official place to log that: when the item came back, and whether that was on time or late. It replaces tracking returns by hand and makes late fees easy to justify.

## **Before you start**
* The booking must be a rental service with a start and end time, so the system can compare the return against the due time.
* You'll need the actual return date and time if it differs from now.
## **How to mark a return**
On the booking detail page, the primary action reads Mark as Return.
![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/action-bar-booking-detail_1r4xxzi.png)
Booking detail action bar — Mark as Return is the primary button*
1. Open the rental booking in **Booking Manager**.
2. Click **Mark as Return** (or set the status to Returned directly in the bookings table).
3. Set the **return date & time**. It defaults to now — adjust if the item came back earlier or later.
4. Click **Confirm**. The booking is marked Returned and the return time is saved.
### **On time vs Late**
As soon as you set the return time, D: Rental Booking Appointment compares it with the booking's due (end) time and shows a verdict.
![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/mark-as-return-modal-ontime_r2a9ka.png =800x626)                                                                                                                    Return marked before the due time — green On time verdict*

![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/mark-as-return-modal-late_1x1qekc.png =800x626)                                                                                                 Return marked after the due time — red Late verdict and a red confirm button*

| **Verdict** | **When** | **What you see** |
| On time | Returned at or before the due time | Green badge; confirm button is dark |
| Late | Returned after the due time | Red badge showing how late; confirm button turns red |
| The verdict is measured against the booking's end time. A return exactly at the due time counts as On time. |  |  |
![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/returned-status-verdict-badge_yraqzp.png =800x266)
*                                                                                                 On the booking, the Returned status and the verdict badge sit side by side*
### **Edit a recorded return**
Once a booking is Returned, the action button changes to Edit return. Use it to correct the recorded date/time — this updates the existing record (and its verdict) rather than creating a new one.