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# Returns MCP for AI assistant (Claude, ChatGPT, etc.)

## Overview

Synctrack Returns lets you connect AI assistants directly to your store's return data using the open **Model Context Protocol (MCP)**. Once connected, you can ask Claude, ChatGPT, Perplexity, Grok, and other MCP-compatible assistants about your returns and exchanges in plain English — no SQL, no exports, no dashboards. Access is **read-only** and data is fetched live each time you ask.

## What you'll learn

* [How to connect Claude (one-click)](#2-how-to-connect-claude-one-click)
* [Connect other AI assistants (manual)](#2-connect-other-ai-assistants-manual)
* [What you can ask](#2-what-you-can-ask)
* [Who can use this feature?](#2-who-can-use-this-feature)

## How to connect Claude (one-click)

Step 1: In your Shopify admin, open Synctrack Returns and go to **Settings > AI Assistants** (or **Integrations > Claude**, depending on your app version).


![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_g6p2my.png)


Step 2: On the **Claude** card, click **Connect to Claude**. This opens claude.ai in a new tab — sign in to Claude if prompted.

Step 3: Enter your store domain (your-store.myshopify.com) and click **Continue to Shopify**.


![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_1gcniuw.png)


Step 4: On the consent screen, click **Allow**. You're redirected back to Synctrack Returns and the button now shows **Disconnect** with the connected Claude account.


![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_s2kk8y.png)

## Connect other AI assistants (manual)

The connector is built on the open **Model Context Protocol (MCP)**, so any MCP-compatible assistant can connect — **ChatGPT, Perplexity, Grok**, and more. Claude is one-click; the others connect manually:

Step 1: Go to **Settings > AI Assistants**.

Step 2: Find the assistant you want (ChatGPT, Perplexity, Grok, or **Other MCP-compatible AI**) and click **How to connect**.

Step 3: Follow the on-screen instructions to add the Synctrack Returns connector in that assistant's settings.


![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_z63gfx.png)


## What you can ask

Open your assistant and just ask in plain English — it recognizes return questions and fetches live data from Synctrack Returns automatically. For example:

* "How many returns do I have this week, and what's the total refund amount?"
* "What are the top return reasons last month?"
* "Show me pending returns that haven't been approved yet."
* "What's the status of return RDR-1024?"

![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_emtjuz.png)


| Important: Access is read-only — the assistant can read and summarize your returns but cannot approve, reject, refund, or change anything. Those actions are still done in the Synctrack Returns admin.


## Who can use this feature?

Available on all Synctrack Returns plans. You'll need an account with your AI assistant (for Claude, custom connectors require Claude Pro or above).

## FAQs

1. **Which plans include the AI assistant connector?**
It's included on all Synctrack Returns plans — no Synctrack upgrade needed. You'll need an account with your AI assistant; for Claude, custom connectors require Claude Pro or above.

2. **Do I need an API key or developer account?**
No. Claude connects with a one-click, secure authorization from **Settings > AI Assistants**. Other MCP assistants follow their own connect steps — you never paste a manual API key.

3. **Can the assistant approve returns or issue refunds?**
No. Access is read-only. Approvals, refunds, and policy changes are always done in the Synctrack Returns admin.

4. **Is my return data stored by the AI assistant?**
No. Data is fetched live each time you ask — nothing is cached, exported, or stored on the assistant's side.

5. **What data can the assistant see?**
Only your return and exchange data (orders, statuses, items, reasons, refund amounts, and the linked order number). It cannot see customer payment details or orders unrelated to returns.

6. **How do I disconnect?**
For Claude, go to **Settings > AI Assistants** and click **Disconnect** — access is revoked immediately. For other assistants, remove the connector from that assistant's own settings.